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Old 06-15-2012, 08:53 AM
 
140 posts, read 411,627 times
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What are the Best Call Centers overall to for in the Phoenix Metro Area.

Not just pay, benefits, ect....but overrall. Meaning good compnay atmosphere, easy to stay there long term, cool managers, ect.

I worked in call center and customer service for years....so I know that call center by nature....have a high turn over rate, and management that expects a little to much from the Customer Service Rep's. But Out of the many call centers in Phoenix, which one's have the best wrap as good places to work.

A list, or any help would be appreciated.
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Old 06-15-2012, 09:10 AM
 
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Haven't worked there for many years, but I loved working at American Express. Have heard good things about USAA as well.
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Old 06-15-2012, 09:33 AM
 
Location: Dallas, Oregon & Sunsites Arizona
8,006 posts, read 13,820,814 times
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Is there any such thing as a good call center to work for?
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Old 06-15-2012, 09:47 AM
 
Location: In the Pearl of the Purchase, Ky
6,961 posts, read 12,375,199 times
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If there is a Sykes call center in your area, stay away from it. My ex worked for one here in Kentucky and loved it there. She was a manager, had a good team working for her and most people seemed to get along with everybody. She had almost 10 years in, was building up a good retirement, and Sykes moved out. Took all retirement monies, no unemployment approvals, nothing. Left 150-200 people hurting!
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Old 06-15-2012, 11:47 AM
 
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I think there are some good call centers, who treat their employees well. The more established companies, and the ones who are focused on customer service and incoming sales (rather than solicitations) , are the better bets generally. As entry level positions in the job market, there would be worse places to start.
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Old 06-15-2012, 06:50 PM
 
140 posts, read 411,627 times
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Quote:
Originally Posted by observer53 View Post
Haven't worked there for many years, but I loved working at American Express. Have heard good things about USAA as well.
Thanks...
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Old 06-15-2012, 08:44 PM
 
Location: Phoenix, AZ > Raleigh, NC
14,297 posts, read 17,497,824 times
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First, you need to know that the call center business here is not booming anymore. At best, it's flat. I suspect it's actually getting smaller. If you took the USAA employees out of the stats, this area isn't the call center HQ of the country anymore.

USAA shows up on "best employer" lists regularly. That it is essentially a call center makes that fact even more impressive. If you have a military background, you'll have preference for hiring. Financial or insurance background and licensing will be second best. Without that, don't count on them calling you in for interviews.

Agree that AMEX used to be a good place to work as a call center person. Now, emphasis is on the USED to be.

GoDaddy has its fans. Jobbing.com was tough to get into before unemployment numbers went high - I don't guess that they are finding too many employers wanting to pay for online helpwanted ads. The mortgage call centers are long gone, along with most of the time share and newspaper /magazine subscription joints. I've known two people who really liked doing the phone thing at DMV. City of Mesa phone reps work 4-10's, which some people love. Intuit has a reputation for treating its employees pretty well.

Stay away from university of Phoenix (unless the word "ethics"is meaningless to you))

Last edited by Jkgourmet; 06-15-2012 at 08:52 PM..
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Old 06-15-2012, 08:54 PM
 
Location: Phoenix
1,791 posts, read 2,125,930 times
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I had to call Wells Fargo customer service recently to check on something. The lady was very nice and helpful, and at then of the call I asked her where she works out of, she said Phoenix! I got all excited and started telling her how I love it there and would love to move there.
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Old 06-15-2012, 09:06 PM
 
Location: Rust'n in Tustin
1,565 posts, read 2,038,361 times
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Verizon Wireless has one in Chandler across the freeway from the Crazy Horse Casino
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Old 06-15-2012, 11:02 PM
 
Location: Scottsdale, AZ
426 posts, read 1,086,548 times
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Quote:
Originally Posted by Jkgourmet View Post
GoDaddy has its fans.
GoDaddy.com fits a lot of what you described. They have call centers in Gilbert, Tempe, and Scottsdale.
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