BP Operator Speaks Out - KLFY TV 10 - Acadiana's Local News, Weather and Sports Leader |
below is a quote from the article
"I don't want to get emotional, but it's so frustrating when these people live right there and nothing is being done to help them," the operator said.
For weeks on end, 12 hours a day, there is a little secret that Janice said she has witnessed firsthand.
Because the operators believe the calls never get past them, some don't even bother taking notes.
"And they just put down, type ‘blah blah blah.' No information, just ‘blah blah blah,'" Janice admitted.
Janice said she jots down info from every call but feels like it's doing no good.
"I just feel so bad, but there's nothing I can do," Janice said.