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Paying for my ticket or offering a voucher does not cover my $2-3000 loss for not getting to work the next day.
So unless it's something totally out of the airline's control (weather, broken plane) and not just their mismanagement of resources (so they try to foist the cost of screwing up on you), they'd better be willing to pony up more than a couple hundred bucks.
BTW, there was a passenger who offered to reschedule for $1600.
If you were unlucky to get bumped for routine overbooking you are not getting 2K. Maybe 800.
I have no idea why grown adults think this is acceptable for law enforcement to treat innocent people like that.
He committed no crime. NONE.
Agree. It's absolutely ridiculous. There were a million ways to handle this issue. But calling the cops to drag off two "random" passengers and then the cops agreeing to haul them off is not how you do it.
It is very acceptable and correct to violently remove someone from private property when they refuse to do so on their own. If you are asked to leave by properly constituted agents of the property owner, then it is incumbent upon you to leave. To fail to do so is an act of violence, and the owner is perfectly within his rights to have you removed against your will.
This is true.
I have a much bigger problem with how and why they asked him to get off.
United had zero legal standing on what they did. People here keep spouting off about the fine print that justifies their actions, but there are NONE that cover what they actually did.
Problem is, that's the sort of thing settled in court and with high-paid professionals, not by tired cabin crew who just want to carry out their job as per the instructions they've been given. The passenger might have been within his rights, but that cannot be settled on the spot by anyone present. In the meantime, the captain - who is paid to take this sort of responsibility - puts his authority behind the decision, because he has a plane full of passengers that need to get somewhere and there's another plane that won't take off if he doesn't get the 4 crew members to their destination. He's putting the interest of that plane's passengers over 4 passengers on his plane.
It's a bit like police being called out to stop a dispute over neighbor A putting up a fence on what neighbor B feels is his property. There's absolutely no settling it on the spot, it requires a surveyor and someone knowing the ins and outs of local fencing ordinances. All you can do then and there is to keep murder-by-gardening-shears from happening.
(Incidentally, United doesn't do this for grins and giggles. They'd much rather have 4 paying passengers in those seats.)
Captain did what wise Captains do...locked the door and went quiet. Getting into a ground crew client dispute has no payoff and lots of risk. The Captain could now be the one taking the beating. That is why you lock up and stay put.
The crew is operating under the captain's oversight and backed by his authority, no?
That's what court is for.
And if enough people were willing to take the airlines there for their costs, we might all get somewhere.
You should read your contract of carriage.
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