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Old 02-18-2009, 11:49 PM
 
Location: County Mayo Descendant
2,725 posts, read 5,961,900 times
Reputation: 1217

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I cannot take the torture anymore of when I call for service, I cannot understand the people and have to keep repeating myself, or they repeat themselves, after days maybe the problem get solved by the one with experience.

When I have called over the past 2 days, now you all know this,

You call, press 1 etc, then press another number, you have to say all the BS, model etc, your phone, and any other info they need.

Then you get tranferred to someone else who asks the same questions.

Now you get disconnected, have to call back and go thru all of this again, and you may get disconnected again.

I had spent 2 days with MS and HP on fixing a problem which should have been easy for them.

Then they ask if I feel if it is working right, and they will call me back in 24 hrs!!

I called the HP phone number, I think there is only one, I asked can I talk to someone who speaks proper english, they tell me to keep calling back and maybe I will get someone who speaks english or is an American.

Oh OK I am going to keep calling back, what is this anymore, I think some english speaking people in the US would love some of those jobs.

I really try hard to understand the people, but it is really hard, you hate repeating yourself, but it gets to the point you are irritated, you have nothing against the person, but you cannot understand them, which leads to people getting very upset and irritation on both sides.

What is the deal here? Is there no phone number for support in the US? Do HP and MS pay the people less money vs US employees? If thats the case that is a shame.

So who do you complain to, the Attorney General in your state? Who?
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Old 02-18-2009, 11:56 PM
 
Location: Santa Monica
4,714 posts, read 8,438,767 times
Reputation: 1052
Office of Consumer Affairs in your state.

COMPLAIN!

These tech companies don't *want* to support their products. They want you to give up! They use customers to perform their Quality Assurance process! They want you to buy another printer! Etc.
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Old 02-19-2009, 12:01 AM
 
Location: ***Spokane***
1,093 posts, read 3,412,967 times
Reputation: 465
Yes this is terrible, the prices we pay for their products. Oh yes then we have issues and your placed on hold or should I say "forget" more than not... Maybe that's why I now have a background in Information Technology, I tweak most of my own hardware/software issues with some forum assistance...Sad but true .... If I waited for the companies to assist, I would probably still be waiting ....OMG...
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Old 02-19-2009, 12:03 AM
 
Location: County Mayo Descendant
2,725 posts, read 5,961,900 times
Reputation: 1217
Quote:
Originally Posted by ParkTwain View Post
Office of Consumer Affairs in your state.

COMPLAIN!

These tech companies don't *want* to support their products. They want you to give up! They use customers to perform their Quality Assurance process! They want you to buy another printer! Etc.
Thank you for the info.
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Old 02-19-2009, 12:06 AM
 
Location: County Mayo Descendant
2,725 posts, read 5,961,900 times
Reputation: 1217
Quote:
Originally Posted by vette-dude View Post
Yes this is terrible, the prices we pay for their products. Oh yes then we have issues and your placed on hold or should I say "forget" more than not... Maybe that's why I now have a background in Information Technology, I tweak most of my own hardware/software issues with some forum assistance...Sad but true .... If I waited for the companies to assist, I would probably still be waiting ....OMG...
Yes, after about 2 days, finally one gal at HP (tho I could not understand her) we went to filehippo, downloaded and ran two files and fixed the problem, did it have to take about 5 people to do this? I will write to consumers affairs.
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Old 02-19-2009, 12:15 AM
 
Location: West Michigan
12,372 posts, read 9,266,104 times
Reputation: 7364
They save so much money contracting people living in India to do service support that these companies have basically given up using American workers. It's very frustrating when you can't understand the accents.
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Old 02-19-2009, 01:44 AM
 
Location: County Mayo Descendant
2,725 posts, read 5,961,900 times
Reputation: 1217
Quote:
Originally Posted by ParkTwain View Post
Office of Consumer Affairs in your state.

COMPLAIN!

These tech companies don't *want* to support their products. They want you to give up! They use customers to perform their Quality Assurance process! They want you to buy another printer! Etc.
Yes you are right, and i felt like giving up that day, they should be ashamed, but I imagine shame is something they don't feel, only like the feel of the profits.
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Old 02-19-2009, 01:47 AM
 
Location: County Mayo Descendant
2,725 posts, read 5,961,900 times
Reputation: 1217
Quote:
Originally Posted by Wayland Woman View Post
They save so much money contracting people living in India to do service support that these companies have basically given up using American workers. It's very frustrating when you can't understand the accents.
Yes and you don't want to be rude, I had to hold back my anger and I think alot of others will be rude to those tech's only because they are so disgusted or hang up.
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Old 02-19-2009, 07:03 AM
 
Location: Democratic Peoples Republic of Redneckistan
11,078 posts, read 15,025,700 times
Reputation: 3936
Quote:
Originally Posted by Wayland Woman View Post
They save so much money contracting people living in India to do service support that these companies have basically given up using American workers. It's very frustrating when you can't understand the accents.
THAT drives me insane!!!!!
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Old 02-19-2009, 07:15 AM
 
Location: Minnesota
1,761 posts, read 1,704,895 times
Reputation: 2541
My biggest comment about companies that make computers and/or software is how they want you to pay for assistance on their "help" lines.

Imagine if you purchased any other product and the manufacturer had the gall to ask for your credit card number so they can charge you because you couldn't get the product to work properly.

It's insane that they have turned customer service into a profit center.
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