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Due to complaints from customers who reported they had trouble communicating with Indian agents, Delta stopped routing calls to India-based call centers over the first three months of the year. Delta is moving these jobs back to the U.S., but will keep call centers operating in South Africa and Jamaica where complaints have not been as heavy SLM (Fannie Mae) is moving its overseas operations back to the U.S., pulling jobs from Mexico, India and the Phillippines. Now, we need to start bringing some of the good paying IT jobs back from India. No more HB 1 visas. Delta stops using India call centers: report | U.S. | Reuters
I got curious and started digging. Most of us believe they get paid 10 cents day over there working call centers. But they dont and they get good benifits too. The problem seems to be stress over long hours sitting in one chair without getting up.
Due to this a once dream job has turned to dread for college grads. So call centers seem to be having problems filling jobs now.
One thing I did not know is they all change their names to a favorte American name.
Besides changing their names, they get lessons in our slang and read our newspapers for current events. Some of them actually try to small talk with you but all it takes is one key question and bam..they go silent.
Due to complaints from customers who reported they had trouble communicating with Indian agents, Delta stopped routing calls to India-based call centers over the first three months of the year. Delta is moving these jobs back to the U.S., but will keep call centers operating in South Africa and Jamaica where complaints have not been as heavy SLM (Fannie Mae) is moving its overseas operations back to the U.S., pulling jobs from Mexico, India and the Phillippines. Now, we need to start bringing some of the good paying IT jobs back from India. No more HB 1 visas. Delta stops using India call centers: report | U.S. | Reuters
Good to hear. Hopefully, more companies follow suit.
Due to complaints from customers who reported they had trouble communicating with Indian agents, Delta stopped routing calls to India-based call centers over the first three months of the year. Delta is moving these jobs back to the U.S., but will keep call centers operating in South Africa and Jamaica where complaints have not been as heavy SLM (Fannie Mae) is moving its overseas operations back to the U.S., pulling jobs from Mexico, India and the Phillippines. Now, we need to start bringing some of the good paying IT jobs back from India. No more HB 1 visas. Delta stops using India call centers: report | U.S. | Reuters
Great that those jobs are coming back! I disagree with you though about cutting off H1B visas... they are vital to American businesses... point blank, we need H1B folks to fill critical technical positions. The amount given per year has already been cut in half or so.
If you ever have to call Travelocity, you will speak with Indian agents, no matter your problem, and you probably will, like I did, get shuttled from one to another who are very difficult to understand (but helpful)
However, if you have to change your ticket, they charge you $180.00 to do it (thankfully I can do it thru the airline for $100)
Great that those jobs are coming back! I disagree with you though about cutting off H1B visas... they are vital to American businesses... point blank, we need H1B folks to fill critical technical positions. The amount given per year has already been cut in half or so.
How is it possible that a country with 300 million citizens needs HB1 people?
Are you suggesting that there are no Americans educated enough to fill these jobs? Because that's not what I'm hearing from American tech folks.
How is it possible that a country with 300 million citizens needs HB1 people?
Are you suggesting that there are no Americans educated enough to fill these jobs? Because that's not what I'm hearing from American tech folks.
Unfortunately, the US has fallen behind in math and science... we find very few qualified American scientists -- trust me, we look for them. Whenever we open it up to H1B folks, we are flooded with qualified resumes.
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This is Horrible!
