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Old 11-20-2009, 10:00 AM
 
Location: Tennessee/Michigan
27,994 posts, read 46,352,092 times
Reputation: 19398

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“At this point I became very annoyed because I had already gone up to the bar myself to have my soda refilled because the waitress never came back.”

Breitbart.tv » PA Couple Arrested for Refusing to Pay Tip for ‘Terrible Service’
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Old 11-20-2009, 10:11 AM
 
716 posts, read 970,660 times
Reputation: 337
This is out of control. I read about another case like this that didn't hold up in court.
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Old 11-20-2009, 10:25 AM
 
Location: Earth
24,639 posts, read 24,056,977 times
Reputation: 11268
I'll bet the restaurant is out of business in no time.
As it should be.

Nice thing about European pubs and restaurants; there is no expected tipping.
They actually pay their waitstaff a decent wage.
Do I tip, sure, I round up.
Do I have to? Never.
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Old 11-20-2009, 10:56 AM
 
Location: The Chatterdome in La La Land, CaliFUNia
38,803 posts, read 19,564,606 times
Reputation: 35842
This whole tipping stuff is really out of control in the US. Tipping is VOLUNTARY and should be based upon the level of service receive not a flat expectation whenever folks visit restaurants PERIOD! I know, some folks will come on here whining about the fact that waiters/waitresses are paid under minimum wage and are taxed on tips ... blah blah blah. Here's my retort:

If patrons are "responsible" for paying a portion of your wage, then it is extremely critical that the server "employee" provide the excellent service that your customer or "employer" expects. In the real world, if an employer is dissatisfied with work performed by an employee, they can get terminated. Employers have a right to demand a certain level of performance from those who work for them so why does some waiters/waitresses seem to think that they deserve a tip when they are not providing the service that their "employer" expects?
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Old 11-20-2009, 11:33 AM
 
Location: Land of Thought and Flow
8,323 posts, read 13,143,178 times
Reputation: 4865
I've been known to leave my 2 cents when it comes to bad service. And by that, if I receive bad service, I will indeed leave a 2-cent tip. On one occassion, the waitress gal was busy trying to get laid from a group of guys at the table next to us - completely ignoring us for at least 45 minutes. I paid for the meal with a card and didn't put a tip on the slip. She asked, "Where's my tip?" to which I responded, "Your tip? Here's a good tip for you... Try taking care of your customers."

Involuntary tipping for large groups is ridiculous because it removes all incentive for the waiter/waitress to actually do a good job.
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Old 11-20-2009, 01:31 PM
 
Location: Raleigh, NC
20,006 posts, read 15,171,664 times
Reputation: 3739
a pile of pennies in a glass of water is the tip for exceptionally poor service.
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Old 11-20-2009, 01:57 PM
 
Location: The Chatterdome in La La Land, CaliFUNia
38,803 posts, read 19,564,606 times
Reputation: 35842
Quote:
Originally Posted by summers73 View Post
a pile of pennies in a glass of water is the tip for exceptionally poor service.
Haha! A friend and I received horrible service at a restaurant once where we were ignored for 20 minutes. We had to literally flag someone down to take our order. I was so upset that I wrote on a napkin "no service = no tip". I realize that we should never even stayed there but that was a restaurant I specifically wanted to try while on vacation. Never again would I tolerate such poor service.

Last edited by Chatteress; 11-20-2009 at 01:59 PM.. Reason: added 2 sentences
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Old 11-20-2009, 02:07 PM
 
Location: Neither here nor there
14,810 posts, read 13,558,144 times
Reputation: 32925
While it may have been stated up front that an 18% gratuity would be added on to the bill, the manager could have handled it better by just apologizing for the lousy service, offering them a discount on their next meal and absorbing the loss of revenue on the restaurant's portion of the bill and giving the help their 18% anyway. Good business to try and keep the customers happy.
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Old 11-20-2009, 03:53 PM
 
9,742 posts, read 9,058,667 times
Reputation: 2049
Quote:
Originally Posted by Cunucu Beach View Post
While it may have been stated up front that an 18% gratuity would be added on to the bill, the manager could have handled it better by just apologizing for the lousy service, offering them a discount on their next meal and absorbing the loss of revenue on the restaurant's portion of the bill and giving the help their 18% anyway. Good business to try and keep the customers happy.
Agreed, but once the couple ate the food, they were legally bound to pay the tip. It's no different than a service charge which is added to mail order items. You can't refuse to pay the service charge if the company is slow in processing your order. It may be poor restaurant policy, but the police had no choice.
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Old 11-20-2009, 03:59 PM
 
Location: Neither here nor there
14,810 posts, read 13,558,144 times
Reputation: 32925
Quote:
Originally Posted by nvxplorer View Post
Agreed, but once the couple ate the food, they were legally bound to pay the tip. It's no different than a service charge which is added to mail order items. You can't refuse to pay the service charge if the company is slow in processing your order. It may be poor restaurant policy, but the police had no choice.
I agree. They knew in advance there would be an 18% gratuity added to the bill. It was a legally binding contract and the police had no choice in the matter. The police spokesman even said he wished they could have settled the matter between themselves--which would have been the mature thing to do.
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