Internet, cable, phone (bundled?) for Freeport (Brunswick, Hope: lease, home, bankrupt)

[Sunday1]

I posted and got great help with cell phone information several months ago, but now I'm having a really difficult time trying to order service(s) for a high speed internet connection, home phone, and television for Freeport. We have comcast now and after calling three different numbers they all connected to people who insisted comcast didn't service any locations in Maine so we gave up. Trying AT&T online wasn't much better and google searches are wild goose chases.

Can anyone help us with a company (or companies) to call that are the main service providers in Freeport? Thanks!

[island mermaid]

Originally Posted by Sunday1

I posted and got great help with cell phone information several months ago, but now I'm having a really difficult time trying to order service(s) for a high speed internet connection, home phone, and television for Freeport. We have comcast now and after calling three different numbers they all connected to people who insisted comcast didn't service any locations in Maine so we gave up. Trying AT&T online wasn't much better and google searches are wild goose chases.

Can anyone help us with a company (or companies) to call that are the main service providers in Freeport? Thanks!

Hi Sunday1

Unfortunately, I think you're stuck w/ un-Fairpoint. I know that Comcast provides DSL and Cable, there's an office in Brunswick, just north of Cook's Corner. Good luck and welcome to Freeport!

[MRVphotog]

When I lived in Cumberland which is just down the road we got our services bundled from Time-Warner with Road Runner HS internet. The service was okay.

[Sunday1]

Hi there Mermaid - thanks, I'm going to check out the Brunswick office. Comcast has become so fragmented since selling off a number of locations it doesn't seem to know where its own leased lines are anymore. Total information chaos. Thanks for the exact location-I think that will help!

Thanks MRVphotog -- I'll check with Time-Warner and Road Runner as well.

[Sunday1]

This has become crazy-difficult to accomplish from a distance. Suscom.com is a shell page - no phone, no order capability - just icons for providers like Comcast. A dozen calls to different comcast numbers all produce the same result/answer: no service to freeport. TimeWarner web links feed to Comcast and boomerangs to again - no service via Comcast. A rep from Comcast via phone this morning said that here are "no cable providers in that area -none". So I called Freeport Town Hall and left a message for someone who is the POC for cable television and hopefully he can help me. If we can't get high speed internet we have to cancel our new lease because without a home office, we can't live there. I hope if we can get some answers to this by posting them here we can save others this frustration because I woudn't wish it on anyone in the middle of a long-distance relocation.

[Sunday1]

Our realtor made some calls and came up with the number for getting new Comcast service in Maine (for high speed internet - they said they don't have Comcast phone service nor Comcast TV cable there right now). It's 207-729-6663 for residential and 207-729-2620 which is a dedicated line for business plans. Comcast knows this is ridiculously difficult information to obtain right now but said it's temporary. ALL of the information about Comcast Maine on the web right now is out-of-date and sends people on a wild goose chase. Same with the live help through on the national call center(s). You have to get "local" to get the right answers for Maine - (and they are actually employees in the Midwest - but they are Maine specialists for new orders). It's very frustrating -- but the above numbers are the answer - and they said they're working to get the system updated and correct information plugged in. Hope this info helps others avoid a lot of time and hassle. Our new realtor saved the day. Now on to scheduling a phone carrier and Dish Network for the television...

[Maineah]

We live in Freeport and have Comcast for our high speed internet. I'm on it right now! It comes through the basic cable (which we do not use but still have to pay for ). Whoever said Comcast is not handling Freeport's cable is misinformed. We send them a check every month! We use cell phones now so no land line. We use Directv for the television as cable tv, even bundled, is quite a bit more than the sattellite.
Comcast is a really bad company to deal with. It used to be Susquehanna Communications (Suscom) before Comcast took over. I was on the phone for two hours trying to get my email address changed to a Comcast address and finally I gave up. They told me I had to drive to Brunswick to get it changed at their office. Talk about antiquated businesses. I also heard through the grapevine that Comcast is on it's way out and is nearly bankrupt. Hard saying what we'll end up with for service around here then. I hope it's Time Warner and not Fairpoint.
Call 207-865-4743 and ask the town clerk what's going on with Comcast.

[Maineah]

Originally Posted by MRVphotog

When I lived in Cumberland which is just down the road we got our services bundled from Time-Warner with Road Runner HS internet. The service was okay.

Time Warner is not available in Freeport.

[Sunday1]

Maineah, I've scheduled the internet and television connections with two different companies - now I just need phone service. We'd like to have a home phone separate from our cell phone service/numbers. Does that need to be Vonage or are there other choices? Thanks for the info (and the empathy).

[Sunday1]

Local phone carriers are owed at least $2.8 million because FairPoint service problems cost them revenues.
FairPoint wants problem penalties waived

Wow, what a mess...now I see what Mermaid was referring to ("unFairpoint")...!

We aren't ready to do without a landline and just use our cell phones, but maybe that's what we need to do. Still haven't found a phone carrier for a land line.

A Comcast employee said they're going to offer digital voice there in the future -- but have no idea when. (Although a lot of what they say on the phone about Maine is patently wrong depending on which center your call is routed through).