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It is still beta technology, and likely will be for some time to come. Maybe it is "Pre-Beta."
It is an aberration in smart clientele relationships and a blemish on customer service.
It is a slower and more difficult way for me to give the store my money, frustrating, an inconvenience, and plain dumb.
A skilled checkout clerk can run more $$$ volume than untrained customers.
I go to Harris Teeter for salads a few times a week for lunch, walk past the "DIY Til You Have a Hemorrage Scanners" and get checked out by a real person, who is pleasant, efficient, and NOT still in beta.
Many times, I walk 50-60 feet past a whole bank of beta checkouts, pay up, and walk back to see the same people I walked past unable to get out of the store, while the clerks make no eye contact, and stare at their registers achingly attempting to figure out what the heck is going on.
Until they make the DIY checkouts at least as efficient as working with real people, I am hooked on getting eye contact, conversation, and a smile with my salad.
Works for me.
AGREED!!!
I will say for HT, and places like Trader Joe's, the customer service is fantastic. I actually answered the "did you find everything today?" at HT with a "no" and.....drumroll....the manager, who was bagging my groceries, asked what I was looking for and ran and got a selection for me to choose from. My bill still knocked me for a loop, but I sure appreciated having everything I came there for--and now I know where the frilly toothpicks are located! (near the wine)
I will say for HT, and places like Trader Joe's, the customer service is fantastic. I actually answered the "did you find everything today?" at HT with a "no" and.....drumroll....the manager, who was bagging my groceries, asked what I was looking for and ran and got a selection for me to choose from. My bill still knocked me for a loop, but I sure appreciated having everything I came there for--and now I know where the frilly toothpicks are located! (near the wine)
Interesting. One of the things I am disliking about HT is they keep dropping things I want. I have tried numerous times and always answer the question when asked (so much my wife does not like it when I do ) I have filled out request forms and whatnot, which promise a call about the item and never once have I reeived a call.
Usually, they have a defeatist attitude of how "corporate" makes all the decisions and they can do nothing. At least one time a woman at the Customer service desk of the Backwards HT in Stone Creek Village did spend the time to walk the aisles and try to find Lysanders Meat rub (which of course we could nto find because they stopped carrying it). But in probably 10+ requests, thats the only time anyone has done a thing as far as I can tell.
AS far as Bloom targeting Tech Savvy people, part of that is code, I think for "more upscale" than typical Food Lion shoppers. The self scanners and everything else are optional and they still have standard registers.
According to me It's always good to get a grocery store in Bethany village. I am very happy for that and very eager to get it opened..
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) I have filled out request forms and whatnot, which promise a call about the item and never once have I reeived a call. 
