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Old 10-26-2010, 01:57 PM
 
316 posts, read 1,237,583 times
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So I just moved to Raleigh one month ago. My roommate had been using Time Warner for internet. The first few weeks it was fine. But then last week it started acting up. The pages won't load and I have to continuously hit the refresh button and sometimes pictures won't load.

I tried the same thing on her computer and it has the same problem. However, her computer is slow and old. And mine is too.

Then last Fri the internet started working again fine for a day or 2 and now its messing up again. Is this a constant problem with Time Warner Cable? Its very possible that my PC could have a virus because its old and I download alot of songs on it (illegally).

A few days before the internet started acting up my computer was not turning on correctly. IT was giving me an error message and said it didn't start correctly and I could run a scan, so I did. Then after about 10-15 min it would turn back on. It did this a few days. This is why I kind of think I may have a computer virus? This computer is junk and I will just go buy a new one if thats the case but I don't want to do it if its not necessary and its realy just a problem with time warner.
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Old 10-26-2010, 03:37 PM
 
Location: Raleigh, NC
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Are you using wireless? Try rebooting the router (unplug the cable, wait about a minute and plug it back in). You would think Cisco and others would have figured out how to make a reliable router by now.
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Old 10-26-2010, 04:09 PM
 
1,112 posts, read 2,490,071 times
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from what you say it seems that your computer (and your roommates) is the problem rather than Time Warner. Why not go to Starbucks (if it's a laptop) and see how your computer works there. If it is the same issues ocurr then you know you need to get your computer fixed or get a new one; if it works well then you can get TWC to check their equipment.

Last edited by Beermat; 10-26-2010 at 04:29 PM.. Reason: clarification
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Old 10-27-2010, 11:17 AM
 
321 posts, read 781,038 times
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Sounds like your computer has the problem....
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Old 10-28-2010, 01:58 PM
 
316 posts, read 1,237,583 times
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So which cord is it that I unplug from the router? I'll try that...
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Old 10-28-2010, 02:00 PM
 
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Easiest way to reboot a router is to pull the power cord. At the wall or at the router ..

I would reboot the TW cable modem first (same deal with the power cord) , then your router.

Frank
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Old 10-28-2010, 02:05 PM
 
9,198 posts, read 21,173,693 times
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Quote:
Originally Posted by frankpc View Post
Easiest way to reboot a router is to pull the power cord. At the wall or at the router .. I would reboot the TW cable modem first (same deal with the power cord) , then your router.
Unplug both and leave your cable modem unplugged for at least 30 seconds. Then plug the modem back in and wait for it to come online (TX/RX light flashing) before plugging in your router.
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