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I need to purchase new appliances and I am wondering if Sears has gotten any better in terms of their customer service, their delivery people,their warranties ? They have had a poor rep for years and I was wondering if it has gotten any better...
Thank you
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I've always loved the Sear appliance dept. and have generally received good customer service. I've always had good experiences with Sears, but I'm sure you'll find plenty of responses from those who didn't (as with any store).
I don't know about warranties, as I've never worried about them (or purchased additional warranties from the store). Try doing some appliance research on Amazon first - read customer reviews especially. Cross reference that with Sear's list of appliances to make sure you can find reviews for particular models.
I would probably shop for appliances at Sears. I can't think of any other stores in the area that would be better. I would probably buy from Sears before Home Depot, Best Buy or Lowes. Good luck.
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I have had appliances delivered by Sears, Lowes, and Best Buy.
Lowe's and Best Buy use employees. Sears uses subcontractors.
I would say that Best Buy did the Best.
Lowe's routinely requires you to stand firm to get proper service.
My wife handled the DW from Sears. It works and nothing was destroyed.
We bought our washer and drier from Sears. The only hiccup was they delivered the wrong color of drier. They let us keep it until they delivered the correct one a couple days later. That wasn't a big deal for me, but I can see how it might have been a major annoyance for someone else. The good news is that the teams who made the deliveries were very pleasant and professional, and on time (actually, they were running ahead of schedule and called to see if they could make the delivery a couple of hours early). Delivery and installation was free, as was a one-year service plan.
I need to purchase new appliances and I am wondering if Sears has gotten any better in terms of their customer service, their delivery people,their warranties ? They have had a poor rep for years and I was wondering if it has gotten any better...
Thank you
I recently replaced my kitchen appliances, upgrading to stainless steel
Do plenty of research because I found vast differences in some of the prices.
I finally got a microwave/wall oven combo from Web Store of America for $1200 without tax when the cheapest anywhere was $1700 ( plus I got $100 rebate).
I got an LG top of the line fridge/freezer from Sear scratch and dent in raleigh ( it was new and unmarked) for $1500 instead of the $3300 list.
[i] got the hob from Garner TV and appliances.
FYI lowes and HD have scratch and dent appliances at all their stores, Lowes brings stuff out on Friday afternoons and may be worth checking out
Hope that helps
The thing I find very annoying at Sears is that the 'headline price' on the ticket is the price for a white appliance even if the ticket is on a stainless steel or one of the new bright red or blue colors.
I find that misleading and would not buy at Sears as a consequence of these petty little tricks. IMHO the price on the ticket should be the price of that item and it should not be necessary to take an attorney on shopping trips to read the very small print.
Sears management need to reconsider this as whenever the Sub Contractor Salesmen respond the answer is that it is mangement policy. So I interpret that as management policy to cheat customers. As a consequence of this type of 'cheating' our $5000 went to Lowes.
I've always had great service from bestbuy and lowes, both in terms of original purchase and in terms of warranty service.
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