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I have always gotten my art framed at Jerry's Artarama in Raleigh. They do wonderful work. I am sure they have dealt with cross stitch art framing as well - they are an art supply store too. I would give them a call. They're on Wake Forest Rd. www.jerrysartarama.com
I apologize for not recalling the name but the shop I used is in Durham, in the shopping center with JoAnn's and TJ Maxx...I believe it's next door to TJ maxx. They framed a mirror and a print for me. the work was good and reasonably priced. I was impressed by the fact that they had just finished framing a 10,000 piece puzzle that was massive. I am guessing if they could handle that they can handle a delicate cross stitch.