My TWC has become SUUUUPER SLOOOOOOW in the last 2 weeks (Cary: rental, home)
Raleigh, Durham, Chapel Hill, CaryThe Triangle Area
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
I received a recent phone call from my rep telling me to order a new router. The router is free, but you have to order it. Let me know if this is a possible fix for you.
My 20Mb download speed degraded to around 0.5Mb for several days early last week in central Cary. Upload was not affected. I called TWC, they ran some diagnostic tests that showed major packet loss, and scheduled a guy to come out three days later, their earliest opening. Naturally, the connection magically fixed itself the morning that the technician was scheduled to come out.
Had the same thing happen to me over the weekend, went from 60 Mbps down to less than 1. Called, they told me to unplug my own modem (SB6141) and router and that fixed the issue.
Get your own modem for about $70, and you'll save about $8 a month in modem rental. When you take the rental one back, plead for a free speed upgrade if they wish to keep a Customer. Then, go back home and call TWC to phone in the new MAC address and magic happens. Now, I get 36 down and 6 up. Using model SB6121.
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.