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We spent the last week on the phone with Frontier trying to get my Mother's landline fixed. I was on the phone with them everyday and wasted so much time with them scheduling appointments only to have no-shows, and each time I called back they said her appointment wasn't for the time they said the appointment was for anyway... AAAAAGGGHHHHH.
It's hard for my Mom to get to the door so she was stressed everyday, for hours, waiting for the tech to show up that never did. I felt awful for her.
(I don't hate a lot of things in life but I HATE Frontier!)
There, I feel a wee bit better.
I think I already know the answer, but is there some other secret company that would service 27587 that we can't find? She has a medical alert so we need a reliable landline.
Medical alerts no longer require a landlines. You can do this with cellular now. And a few security systems can provide it.
What I think Frontier is giving you is not a hard wired land line. I think it's actually VOIP service, meaning it's going thru the Internet. If i'm correct, any Internet provider can give you this service. Or you can buy the hardware for Ooma ($100- $125 from Amazon), port (transger her phone number ($10 maybe) and she will only pay the taxes on all her future phone bills (less than $5 per month).
We needed a landlines for hard of hearing DH and did the Ooma set up four years ago. Maybe it drops a few more calls, but not many. We're quite happy with that arrangement and it's Avedon us a lot of money.
This can get confusing for sure. If you are in WF in a legacy GTE/Verizon now Frontier service area (essentially part of their larger Durham/RTP territory) then you most likely have traditional POTS landline service. The vast majority of the time you have one choice for normal landline service (not VoIP).
A bit of a generalization but a traditional POTS landline will tend to be better in times of duress (i..e power outages) as the phone is normally powered by the copper wire pair in the "network", not your local AC power as most VoIP lines are (you can add UPS with battery backup for local power).
If you have solid cellular service at the location that is a pretty good option too.
I tend to shy away from using the least reliable communications method for folks with a potentially higher need for emergency services.
All that said, my mom has an emergency alert button that works over her Charter (legacy TW) VoIP service in Raleigh. Her risks are mitigated in a number of other ways (UPS backup, cell phone, Independent living facility, reliable power in a location near Wake Med North).
Frank
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