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Old 11-20-2008, 04:43 PM
 
547 posts, read 855,796 times
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Vicki--I was afraid you would ask that question.(you probably know the answer since I've said we just got the tank this week and you told us to have the fireplace turned on within a MONTH after the sale....so, do the math) <hanging head>

Dh did talk the fireplace company into coming and turning it on in a few weeks, free of charge(they werent happy about it though). He spoke to them today..so hopefully they can solve the issue.
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Old 11-20-2008, 04:51 PM
 
547 posts, read 855,796 times
Reputation: 305
Vicki--I was afraid you would ask that question...LOL.

Dh called today, and the fp company was not happy about it because its been over 1 month since the sale, but he did talk them into coming in early Dec, free of charge. So maybe they can tell us why there is a low-flame.
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Old 11-20-2008, 04:52 PM
 
547 posts, read 855,796 times
Reputation: 305
Oops--posted 2x..sorry
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Old 01-15-2009, 06:07 PM
 
1 posts, read 6,493 times
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What color flame is normal for a propane fireplace - ours is yellow - my wife wants blue.
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Old 01-15-2009, 06:19 PM
 
Location: Raleigh
542 posts, read 941,888 times
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Is this a vented or non-vented fireplace? If it is not vented it can be a health hazard and should only be operated with a window open to allow the noxious gases to exit your home (if you don't believe me read the instructions that came with the fireplace).

Mike
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Old 01-15-2009, 06:49 PM
 
Location: Raleigh, NC
10,418 posts, read 18,013,149 times
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Quote:
Originally Posted by newmom5497 View Post
Vicki--I was afraid you would ask that question...LOL.

Dh called today, and the fp company was not happy about it because its been over 1 month since the sale, but he did talk them into coming in early Dec, free of charge. So maybe they can tell us why there is a low-flame.
Inquiring minds want to know...did the company find the problem and solve it?!!

Vicki
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Old 01-16-2009, 12:52 PM
 
716 posts, read 1,837,232 times
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Quote:
Originally Posted by Texas Troublemaker View Post
What color flame is normal for a propane fireplace - ours is yellow - my wife wants blue.
The best gas log sets produce a dancing yellow flame that mimics the flames produced by a natural (i.e. wood) log fire. This is accomplished by burying the main burner in a shallow tray of sand and starving the flame of sufficient oxygen.

The starved flame is authentic looking, but is high in Carbon-monoxide (meaning the fireplace must be vented for your safety) and high in soot. Your gas logs and firechamber walls will soon be covered by soot residue. Fireplace companies sell a special spray-on cleanser to eliminate the soot build-up, $$$. This cleaner is actually only Hydrogen-peroxide and you can buy it much cheaper in the drug aisles of your local stores.

Blue flames indicate a clean burning gas flame with sufficient oxygen and no dangerous CO. A blue flame color is required for gas stove tops, gas ovens, gas water heaters, gas furnaces, etc. It may be this emphasis on "A Blue flame is Safe" that is causing her desire for blue flames in your fireplace.

An unvented gas fireplace will also need to burn "blue" for safety reasons, but a blue flame from a vented gas log set is considered artificial and highly undesireable from an asthetic standpoint. Ironic isn't it, we install artificial logs in a masonry fireplace but insist they "look" authentic.

http://www.hargrovegaslogs.com/index.htm

We have Hargrove logs in our fireplace and they are gorgeous!

I don't know if the set below is intended for the "Sports Lover" or the "Sports Widow"!


Last edited by MI-Roger; 01-16-2009 at 01:16 PM..
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Old 01-16-2009, 05:48 PM
 
Location: Clayton, NC
850 posts, read 2,258,998 times
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Newmom,
Did it work out? We had a similar thing where we were supposed to call the company to have them set up the propane fireplace within a month or so. I let it go much longer but they didn't bat an eye when I called and they came out free of charge.

Lauren
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Old 11-25-2011, 01:37 PM
 
1 posts, read 3,875 times
Reputation: 10
how are the logs supposed to be arranged
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