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Old 01-18-2010, 12:48 PM
 
Location: Cary, NC
714 posts, read 3,719,309 times
Reputation: 1073

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I just bought a chair from RTG on glenwood and I wanted to save the $50 delivery fee by picking it up myself but the salesman said their pickup location is in Charlotte. It's hard for me to believe this, but I didn't argue with the guy and paid the $50 anyway. delivery is scheduled for 1/30

Anyone know if they really don't have a local pickup facility, or did the salesman pull a fast one on me to get my $50? Thanks!
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Old 01-18-2010, 01:27 PM
 
6,185 posts, read 13,870,721 times
Reputation: 4457
I read a review from 2007 on another site, and the reviewer said the furniture came from their warehouse in Charlotte.

I've had mixed experience with Rooms2Go. We love our leather couches. We also bought a set of standard suede-like couches, and I requested no stain-resistant spray, because I knew the $75 fee was a ripoff. I once witnessed the spraying done at another furniture store, and I know it's about 60 seconds of nonse. They had a fit and didn't want to remove the $75 fee, but I insisted.

When we received the couches, they were damaged. I can't help but think it had something to do with not agreeing with the $75 fee. They sent replacements, and one of them was damaged. They finally got it right on the third try.

I was disappointed after having such a great experience with the leather couches.
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Old 01-18-2010, 01:50 PM
 
Location: Cary, NC
714 posts, read 3,719,309 times
Reputation: 1073
I also got the hard-sell for the stain resistant coating but I was adamant that I didn't want it and the salesman gave up pretty quickly, probably because I was already grumpy about paying $50 to deliever a single chair. Consumer Reports says the stain stuff is a rip-off - it's the same business model as the extended warranties at electronics stores - huge profit machine for the company with little or no actual benefit to the customer.
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Old 01-18-2010, 01:55 PM
 
Location: Brier Creek
164 posts, read 371,918 times
Reputation: 36
I also bought leather couches from Rooms to Go Glenwood. I had them replaced four times until they got it right. Even then there was a small wrinkle in the backing from someone pulling on it to hard but I just had a Technician come out and fix that. A lot of trouble but I love the set I bought.
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Old 01-18-2010, 04:53 PM
 
9,680 posts, read 23,527,760 times
Reputation: 4122
RTG has a poor customer service history.
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Old 01-18-2010, 05:06 PM
 
1,956 posts, read 4,684,126 times
Reputation: 1101
Go to Roomstore - much better furniture and better service (although that too can be a bit slow, at least at the Durham location).
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Old 01-18-2010, 05:13 PM
 
Location: Cary, NC
2,932 posts, read 6,728,681 times
Reputation: 1377
The people get angry when I ask for assistance.
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Old 01-18-2010, 05:24 PM
 
Location: Raleigh, North Carolina
306 posts, read 1,007,402 times
Reputation: 237
First set of bedroom furniture I ever got was from Rooms to Go. When the delivery guys arrived, the box was intact but contents were utterly demolished. In other words, someone in the warehouse had clearly packed a damaged product.

When I asked for a replacement, I was notified that I'd ordered the last one in stock. But why did they ship a damaged one

After much haggling I got a 500 buck credit and received a better bedroom set.

I'm amazed that RTG are still in business; in fact seem to be expanding all the time. I'll never set foot in the place again.
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Old 01-18-2010, 08:52 PM
 
2,619 posts, read 4,801,923 times
Reputation: 5466
Adding my name to the list of people who think RTG has terrible customer service.
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Old 01-19-2010, 11:22 AM
 
Location: Cary, NC
116 posts, read 285,768 times
Reputation: 56
Here, I thought it was just me. We did not have the best expereince with the sales rep but our dining room set is awesome. His attitude made me not want to go there ever again!
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