Top mortgage bankers and loan officers (agent, Realtors, brokers, lenders)

[DavidT.]

I wanted to do some research and improve my own skills in being able to help better my clients' financial situation.

What are the top mortgage bankers and loan officers currently doing to separate themselves from the competition?

Besides the basic fundamentals like working 12-13 hour days, staying persistent with intelligent follow up and assuming the close after providing the financial benefit; I want to take a closer look at what top producers are doing with higher level psychology and subtle details with tone, pace, and personality.

[KonaKat]

This will totally be dependent on where you are located. Even though there may be branch offices of WF, BofA, Prospect Mortgage etc., it will all depend on the people in that local office. I tend to prefer mortgage brokers and do not like the big banks all that much however sometimes they offer a good deal too. Ask some other realtors that you know that have been around several years who they have liked during transactions.

I have a list of 8 or 10 lenders that I give to new buyer clients so that they can call a few and see who they like the best. Obviously I like some better than others but we have to be careful not to be perceived as steering clients in a certain direction with any type of vendor or service.

[SanRemo]

The top ones I work with are all mortgage bankers with small local lenders. They have the ability to underwrite in -house. They tell me what is going on (as much as allowed). They close on time. They take my clients calls on weekend.They do not invite me to lunch.

[SmartMoney]

Originally Posted by SanRemo

The top ones I work with are all mortgage bankers with small local lenders. They have the ability to underwrite in -house. They tell me what is going on (as much as allowed). They close on time. They take my clients calls on weekend.They do not invite me to lunch.

This is the key. Always be available. Treat each agent and prospective customer as they are your only agent and buyer. Go listen to 30-40 hours of Ziglar for basics. (Sure there's more recent stuff, but start with the classics). Help enough people get what they want, and you can't help getting what you want. It's that simple.