Agents ~ how may I best serve you? (listing, broker, open house)
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So, here's the deal. I am a licensed agent, although my license is currently inactive. I have no desire to enter the "general RE" market. Today I enthusiastically accepted an offer to be the Office Administrator for a local office! I LOVE the owner/broker (vaguely knew her previously) and it's an area that is growing by leaps and bounds. The office is new, under a dozen agents. I want to help this office grow and prosper.
My question is this. Other than being your own "personal assistant", what would really make you happy if your Office Admin person did? I already know all the "duh!" things (answer the phone/take messages efficiently, make sure all the files are correct, keep listing/selling packets full, keep the office running well). But are there any "ah ha!" moments that you can share? I want to be the type of OA that makes agents want to office out of OUR office ~ because the OA is fab.
Call clients back as well when they call and the person takes your number and you never hear back is very frustrating. Good Luck and I think you are doing a great job by asking others to give their opinions.
The admin worth their weight in gold (and we have one) is the one who has the back of their agents. They keep an eye on deadlines (such as a listing coming up for expiration) and, while it is the agent's responsibility to keep track of those, will send out a reminder if they know that a particular agent is snowed under and might miss it for that reason. It's a little thing, just part of keeping the files in order, really, and sending out an email, but it's invaluable to have that backup when you're working until 1 or 2 in the morning just trying to keep up.
Location: Mokelumne Hill, CA & El Pescadero, BCS MX.
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I would activate your license. With an active license you would be able to help your agents even more by being able to say things to clients that an unlicensed person couldn't. Obviously your broker would need to concur with that.
I try to motivate my OA to do more (like learning Excel better...I bought the training CD) and even study for the real estate exam (whether she takes it or not).
The best thing to do is to ask your broker and each agent individually how you can help them do better. You'll likely get a different answer from each of them.
Don't send email forwards that fill up the agent's inboxes.
Do send email reminders of office meetings or links to local news that directly impacts the real estate community.
Do ask if your agents prefer phone calls or text messages to alert them of faxes received, etc. My sister is an agent in NC and her office uses text messages to alert the agents of faxes, follow up on messages received, etc. I would love it if my OA would do that. I'm guessing that the OA sends the messages from the providers website?
One thing that our admin does that is a lifesaver is, if a fax comes in that is time-sensitive (an offer, something pertaining to a contract, etc.), she scans it as a pdf and emails it directly to us. That way we don't have to stop by and pick it up until we're near the office; we can print it out at home if that's more convenient and time-efficient.
Ours does open house packets for us. Bags with sign in sheets, CIS, balloons, home enhancement booklets, anything for the open house and puts them on our desk on Fri. for the weekend. He's a gem!
THANX everyone for all the suggestions!!! I SOOOOOOOO appreciate it and have gotten some great ideas!! Today was my second day in training, getting the hang of it (our company has some great software!) and can't wait to "dive in" and make the place my own!
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