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Thread summary:

New home sales consultant, model home mystery shoppers, open houses, sales agent laziness and disrespect, sales negotiations, cost and quality perspective

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Old 10-24-2007, 06:49 PM
 
Location: N of citrus, S of decent corn
16,982 posts, read 19,912,690 times
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I don't know where you are, but my husband and I have been to several of these developements where the Rep is at a model home and then there are a few other models open to look at. The Sales Rep has never gone with us. We'd stop and talk for a minute, then go look at the models, then stop back to tell her we are finished and pick up brochures and ask any questions. How else can it be handled if there is just one sales rep and several people looking at one time?
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Old 10-24-2007, 07:50 PM
 
Location: Wouldn't you like to know?
8,479 posts, read 10,277,493 times
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Yes. A good sales rep will not hound you in the house, but knows exactly where you are.
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Old 10-24-2007, 07:52 PM
 
Location: Mooresville, NC
1,862 posts, read 3,315,300 times
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Saw a rather cute idea in a model home recently. The toilet seat & lid was tied together with a very fancy ribbon & bow to match the decor with a note that said "This is not a working toilet, please use the facilities in the sales office. Thank You!" That might work?

I've also seen clear plexiglass installed over the toilet bowl opening with the seat over it. Not too sure how well that idea worked. People who are "in a hurry" might not see the plexiglass & I would think you'd get a splash back with that! It would be pretty messy too!!

Don't let the knuckleheads get to you!! Keep up the pleasant, professional job that you're doing!

BxRosie
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Old 10-24-2007, 07:57 PM
 
Location: In an alternate universe according to some, AKA Aspergers
10,681 posts, read 11,788,557 times
Reputation: 5173
Quote:
Originally Posted by LinusK View Post
Newhomesrep:

I'd suggest putting up a sign, say, at the entrance of the parking lot, that says something like:

Attention Home Buyers:

THESE ARE NOT YOUR HOMES!

WE THINK YOU MIGHT BE THIEVES.

WE DON'T NEED YOUR BUSINESS.

WE ARE WATCHING YOU.

Don't think for a second we'll let you buy one of our homes, if you misbehave.


If you did that, I guarantee you'd be bothered by a lot fewer customers.

Why don't you take it up with your employer?

By the way, which home builder did you say you represent?
This was really uncalled for and NOT what this site is supposed to be about! If you disagree couldn't it be put a little nicer? Or at least with some respect?
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Old 10-24-2007, 07:59 PM
 
85 posts, read 179,841 times
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Quote:
Originally Posted by lovesMountains View Post
Not to defend such oafish behavior, BUT, it seems to me this is just an example of house hunters really not knowing or understanding the way these things work. I know you are there and have been doing this a while so it seems obvious to you what should and should not happen. However, for someone just starting their search they are not necessarily going to understand "model home etiquette".

I know myself when I am just wanting to look at something in a store to get some ideas, or just figure out what I like or don't like, the last thing I want is to do it in the company of a sales person. It probably did not occur to these people that some folks come in and steal the place blind - it would not have occured to me as a newbie. And the bathroom issue is also hard to understand. They are probably thinking since the home is complete and electricity is on the bathroom can be used like any public restroom.

Again, I am not trying to discount your frustration - I know you have a job to do. But, you should not assume all visitors understand the rules of the game. Maybe it would be helpful for model homes to post a few signs at their entrances to inform folks?

Yup, I agree with this response. I didn't realize New Home Sales Consultants could lose their job for not following customers around a model home. I went to a few model homes by different builders initially just to get an idea of what's offered and floorplans. I felt like I was only in the infancy of my search and that a sales person following me around would be a waste of time for everyone. I agree that posting a courteous sign about this might be helpful to customers.
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Old 10-24-2007, 08:07 PM
 
Location: Tucson
42,844 posts, read 54,396,375 times
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Quote:
Originally Posted by newhomesalesrep View Post
As you all know, I am a New Home Sales Consultant. Yes, Im the girl that is in the model, waiting with a big smile on my face ;-) hehe..

For the second time today, I have had a RUDE couple come in to MY office and basically push past me and say that oh so famous line "we just want to look at the models". and they basically tell me in not so many words "we don't want you to come with us".

For all you house hunters, let me tell you something...

#1 As a sales person, I get mystery shopped every quarter. This mystery shopper has a hidden camera. If I don't walk you in the models and I get caught, I lose my job.

#2 Nothing is more annoying then a customer going in the models and not letting me come with them to explain, and then coming back out and asking me a bunch of crazy questions that could have been explained.

#3 Do you really think I trust you to go in the models alone? Do you know how bad we get ripped off when we let people do that? And guess who gets in trouble for not "taking ownership of the model"? ME

#4 Do you really think that I am that good at sales, that I can MAKE you buy a house? HA- I would have written a book on that by now and sitting on the beach next to my eautiful beach house- not sitting in this model dealing with the most rude people on earth.

Also, just to let you know, because I did not walk these jerks into the models, their children messed up everything, the mother let her kid urinate in the model bathroom (there is no toilet paper or soap in there), GROSS, and they left the door open.

MODEL HOMES DO NOT BELONG TO YOU!

PS: Luckily, our models (most models are) equipped with cameras. And I PROMISE, these people will not be allowed back. Even if they wanted to buy 5 homes, I would not do that to the people who lived here.

WHEW I think I feel better now- thank you for listening
Well, new sales person, IMHO you won't be a sales person for much longer... at least not in this kind of business. Don't know which state this lovely situation is taking place in, but I won't be buying a house from you. In AZ nobody pesters you in the models.

Btw, you sure you're not in a time warp...? Are you thinking it's '05 by any chance?
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Old 10-24-2007, 08:30 PM
 
36 posts, read 91,042 times
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I think they just wanted to use the bathroom
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Old 10-24-2007, 08:34 PM
 
Location: Richmond, VA
2,240 posts, read 6,987,800 times
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Quote:
Originally Posted by sierraAZ View Post
Well, new sales person, IMHO you won't be a sales person for much longer... at least not in this kind of business. Don't know which state this lovely situation is taking place in, but I won't be buying a house from you. In AZ nobody pesters you in the models.

Btw, you sure you're not in a time warp...? Are you thinking it's '05 by any chance?
Don't think you need to say this to her. Really. She was just venting. And, where I bought they do walk with you on the first trip and I appreciated that. She said "venting" so please allow her to vent without passing judgement. And about the "time warp" comment...It doesn't matter what year it is, she still has a job to do.
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Old 10-24-2007, 09:03 PM
 
Location: Tucson
42,844 posts, read 54,396,375 times
Reputation: 22789
Quote:
Originally Posted by twinmma View Post
Don't think you need to say this to her. Really. She was just venting. And, where I bought they do walk with you on the first trip and I appreciated that. She said "venting" so please allow her to vent without passing judgement. And about the "time warp" comment...It doesn't matter what year it is, she still has a job to do.
As I said, this annoyance may be common in some states and people may have to put up with it. I don't know about that. I certainly wouldn't "appreciate" it and if I had to suffer it, I'd be venting here, too. When I was choosing my house, there were 13 models available, built in different clusters (not going through a sales office) and all open. Granted, I didn't think this will last too long because there always will be jerks stealing from the models. Sure enough, soon the models were locked, but all it took to see them was getting a key from the office which opened all of them. You could spend a day there if you'd like without anybody bothering you. And guess what?! This builder is doing very well even in this market.

About the "time warp"... Yeah, there's a "slight" difference in the housing market now. While in '05 when you had to sign on a waiting list for the "privilege" to go into a deep debt, people like her could afford to play "big shots," but now it just ain't the time if they wanna have a job at all. Somebody's gotta give her a reality check. Actually, I'm really curious which builder can possibly have the luxury to do this nowadays... Everybody's stock is in the toilet.
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Old 10-25-2007, 02:06 AM
 
1,893 posts, read 3,230,215 times
Reputation: 664
Quote:
Originally Posted by newhomesalesrep View Post
Well, here's the problem- I would LOVE to put up signs that say "standard" or "Optional", unfortunately, the big bosses won't have it. They want everyone walked through. Your toilet idea is GREAT!

Thanks for your kindness. And I think I am starting to smile again for today. Hey, Im only human, its bad enough that you have to run into rude individuals on a daily basis, but to have it follow me to the work place, when all im trying to do is my job, really stinks!!!
Rep, re-read my post. I discouraged "optional" and "standard" signs. Suggest to you'r builder that he/she use these plaques as "silent salesmen". (everyone's favorite type) Explain that, while you agree that the features and beni's neeed to be shown to the buyers, they do NOT want to be escorted through the model homes and that this is a way to get the message across. He can encourage questions by placing signs that say "ask us about........ I'm not talking big ugly signs here, simple tasteful little brass plaques (like a desk name plate) Now, more importantly, Is this builder considering your safety when forcing you to escort strangers through model homes? Is he/she expectng you to go into a third story bonus room or basement with a total stranger? These rooms typically have one exit and model homes are usually the farthest homes from construction activity and the setttled homes in the neighborhood. It is dangerous enough to sit ther alone, you don;t need to be taking this risk. If he /she won't provide a full-time sales assistant to be in your office at all times, than he should expect you to be nowhere other than by a door on the weekdays. If they dispute this, find another builder!!!
There are enough of them out there. Keep your chin up and kill the rude one with kindness. It will make you'r day to change thier attitude,if not, it will ruin thiers!!!! Don't forget the beach!!!!!!!!
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