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We are gettting ready to close on our house and there are some issues- the biggest is that the tub in the second bathroom has some major dings, it looks like something was dropped and bounced around, chipping the finish. These are not small nicks, one is quite large, about 2 inches in diameter, and two smaller about 1 - 1.5 inches. Also there is a pretty big ding around the circular silver thing below the tap (I'm not sure what that is called- maybe the drainspout?)
Anyway, the builder just wants to repair the tub- my opinion is that I am buying a new house with a new tub, not a damaged then repaired tub- after all, they did the damage not us.
Am I wrong in thinking this? Should I go higher up than the construction supervisor?
Was the house already built when you made the offer? If the dings were already there, you should have based your offer for the house on its present condition or negotiated for repairs/replacement.
If it is a new build, then absolutely they should replace the tub as I would expect it be in brand new, mint condition.
You're paying for a new house so you deserve a new tub. That said, the fix may be just as good as new, depending on who they use to do the work. You can allow them to try to fix it if you choose, and tell them you won't close unless you're satisfied with the quality you receive.
Whatever you do, make sure the work is complete and you're happy with the results before you go to closing. You'd be surprised at the miracles some builders can perform when the countdown to a closing appointment has begun...
And to answer your other question, yes, if you're not getting the quality or service you expect and are paying for, go to the next person in the chain of command.
The chrome thing under the fill spout is the "overflow cap". This is connected to the drain so that the tub ought not get filled so much that water comes over the side.
If this is a porcelain on steel or porcelain on cast iron tub this might a HUGE job to remove and replace. Even if this is a fiberglass tub this could be a huge mess / cost depending on how the tile is set.
You should have the builder's whole "punch list team" in the bathroom ASAP and you NEED to have your buyers agent AND MAYBE a lawyer with you. This is NOT an easy job. I might be willing to accept a very high quality epoxy repair of this AND enough CASH so that if I decide down the road that this repair is not holding up like a factory fresh tub would I can remodel on my own terms...
Frankly I would NOT want a builder's punch list team to remove & replace a tub -- these are guys that have a too little experience re-fitting stuff and the odds of getting this correct are not good.
Believe me you will be better off having them hire a real pro to try and minimize the dings / chips and then putting away some money for remodeling down the road.
I would have the tub replaced. You are paying for a new home, not a repaired home. To reduce this problem for future home buyers, have your builder use tub protection - visit [URL="http://www.surfaceprotection.com"]www.surfaceprotection.com[/URL] Hope this helps.
We are gettting ready to close on our house and there are some issues- the biggest is that the tub in the second bathroom has some major dings, it looks like something was dropped and bounced around, chipping the finish. These are not small nicks, one is quite large, about 2 inches in diameter, and two smaller about 1 - 1.5 inches. Also there is a pretty big ding around the circular silver thing below the tap (I'm not sure what that is called- maybe the drainspout?)
Anyway, the builder just wants to repair the tub- my opinion is that I am buying a new house with a new tub, not a damaged then repaired tub- after all, they did the damage not us.
Am I wrong in thinking this? Should I go higher up than the construction supervisor?
We are also getting ready to close escrow. We visited our master bathroom and found that the tub seemed to be collapsing in on itself now that it has been filled with water. The tile now has a hole between itself and the edging of the tub. This is a jet tub and not iron or tin. We can not figure out whether they ended the tile too short or that the tub is collapsing in on itself. Can someone help with some info.
We are also getting ready to close escrow. We visited our master bathroom and found that the tub seemed to be collapsing in on itself now that it has been filled with water. The tile now has a hole between itself and the edging of the tub. This is a jet tub and not iron or tin. We can not figure out whether they ended the tile too short or that the tub is collapsing in on itself. Can someone help with some info.
When I check tubs I step in them to make sure they are properly supported on the bottom. The bottoms are generally raised slightly from the floor and require support to prevent this issue you describe. When I do run into your issue, and can access the tub's underside, it is usually found to be caused by a lack of support on the bottom of the tub. If you have access to the underside then check to make sure they supported the bottom of the tub properly.
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Tub protection
