Refinance delays and possible lost locked in interest rate (appraisal, agent, insurance)

[crscnz]

I hope someone can help with this before I lose my refinance lock date 7/13 and 4.75% rate with Wells Fargo who is also my current lender at 5.125% I have been going through hoops to satisfy Wells Fargo in securing a refinance at a lower interest locked in with them for 30 days and then extended. I began in mid May for the refinance. My credit score is 808. My income is good too. They encouraged me to do the refinance. My house was appraised by them double the amount to be borrowed. I've dealt with ridiculous costly cosmetic appraisal requirements, paid for an extra appraisal, upgrading flood and home insurance, their loss of insurance papers, deemed inadequate, then OK, and back again. I have been going through the insurance issue for 5 weeks. I had to rush again to increase the flood insurance to 250,000 and even now I don’t know if they still want me to get “excess flood insurance”. I would do any upgrade change if I only knew what it is. Each time they tell me and my insurance agent it’s OK, only to find out it’s not. I was told I was given an extension of lock in date due the their error in getting the appraisal a month ago and now I'm not even going to make the next one on the 13th of July because of the insurance and who knows what else they may come up with; closing date is set 3 days before 7/13 lock date expires. Already they said this would be too late because of Right to Rescind. I’ve sent countless emails and made phone calls and now, scariest of all, a message that I may have to send again any paperwork already submitted that they may request. Is there someone to contact before this gets any worse?? I can't talk to anyone there but the loan processor. She is the 3rd on now and much of my information never got to them because of the change in personnel. Are all these delays and endless changing requirements a scam or what? Are they waiting to try to hook me into a higher interest at the final moment? Will I then lose my deposit? Will my credit score go down if it’s ultimately cancelled? Who pays the title company who has completed the work for the day after tomorrow? How do I trust if they say they will give me another extension on my lock in date. I’m worried there will there be a bait and switch or other horrors at closing. I'd like this refinance at the lower interest and could have gone somewhere else. I’ve read Wells refinance complaints on the internet and they all sound just like me. Perhaps someone has some insight to what may be going on and how I can get help.

[chet everett]

I have encountered similar ridiculous delays / screwups lately on a redo of my personal HELOC as well as hearing horror stories from new buyers and refi.

The lenders are in deep doo doo. They flushed out a lot of their seasoned people, hired incompetent fill-ins and third parties, radically overhauled their policies in short period for no good reason and have whip sawed their internal and external client channels.

Your best hope is to just get on the phone and start saying "I'm sorry this is not personal, but I need your supervisor, or ideally your manager's manager". You get moved up the chain and you almost feel sorry for being a bully but the reality is that you WANT to give this institution a pretty hefty chunk of business and at some level you will encounter some one who realizes this and can get all the red tape out of the way...