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Is this a Union Shop? Sometimes, the Union Rep's can help if they are aware that a person is a troublemaker. I had a good relationship with the Reps' at my previous employer and they would sometimes pull an employee aside and let them know they were walking a fine line and could end up being written up sooner or later.
Keep up the documentation because if there are no "Clear-Cut" rules being broken, the paper trail will be what keeps your own tail out of the wringer. Make sure you have names of witnesses, dates, times, what was said or done, etc......If you can get witness statements, all the better. Make sure you get HR's okay regarding your approach. HR can often make or break situations like this so they need to be on board with what you do.
Sit down with HR and explain the situation and ask for guidance. Sometimes, HR can help you focus on the best approach to take with someone like this and put them on alert that there is a problem and you want their assistance.
I had an employee once that was much like yours. She was very negative, complained bitterly about everything and talked trash about others every chance she got. After numerous complaints, I pulled her aside and told her that she was creating a hostile work environment and put her on notice that it was going to stop or there would be consequences. I had gotten guidance from HR and they helped me to formulate a plan to address this woman and stay within the guidelines of the companys disciplinary process, which wasn't always clear.
I don't ever play into her demonic mind games, but I know she gets under the skin of several other employees. She has to be the Alpha-female. She can't stand that I have done everything right in achieving my position here, and I know it burns her that I was promoted over her, because I am younger with less experience.
However: she was fired from her previous job (which, coincidentally, was the same work) for poor customer service technique. She has continued to have the same temperment here, hence the "building a paper trail" that I'm working on.
I may not have been doing this very long, but I think I'm a "people person" when it comes to customer service (I go out of my way for most) and I also have a 4-year degree; something she lacks. I was told I was promoted for that very reason.
She was very condescending/nosey when I was merely her coworker too...it's just been exacerbated by my new position. I didn't tell her anything then either.
She just frustrates me to no end.
You should confide in her about hearing someone tell you they were trying to get her fired. Then leave out who...
That should keep her gears spinning wondering WHO was out to get her.
Not unless you work with a bunch of mischievous mind playing rats. Then the normal one is forced to leave lol .....
Quote:
Originally Posted by cpg35223
People like that always hang themselves. Just do your job. She'll slip up and be out the door.
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