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Old 02-28-2012, 07:04 PM
Location: Northern Nevada
2 posts, read 2,871 times
Reputation: 11


VERIZON is telling me I have to pay them $250 for a device that will allow me to get their signal (maybe!) in our home. Verizon advertises full coverage in Verdi Nevada. I told them this was illogical and unreasonable considering I and my family has been customers of Verizon for many years. They refuse to deal with me even when I said that they were forcing me to leave their service.

Does anyone have any advice? We have a family plan under which we can talk to remote family members in the West.
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Old 02-28-2012, 09:48 PM
Location: Las Vegas, NV
764 posts, read 1,399,201 times
Reputation: 831
Is this a recent problem or an ongoing one? Did you purchase a new phone recently? If so, is it one of the new 4G/LTE smart phones? Verizon has had a lot of trouble with some of the new LTE devices, specifically in terms of call quality, data connectivity, and signal reception in general. If you do have a smart phone, I can point you to another forum where you may get some technical help if it's too late to exchange/return your phone.

That said, you still may be SOL not matter what kind of phone you have. Their coverage maps are approximate and you probably won't get a consistent signal if you're on the edge of their map. I believe they have something in the fine print about coverage not being guaranteed due to terrain, etc.

FWIW, all cell phone carriers give you a trial period, anywhere from 14-30 days. If you're unhappy about anything during this time, simply return the phone and walk away penalty free.

EDIT: What they are trying to sell you is called a network extender. Should you decide to go that route, you can get one on eBay for half of Verizon's price.

Last edited by Trash Can; 02-28-2012 at 10:03 PM.. Reason: info added
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Old 03-03-2012, 06:14 PM
15 posts, read 20,218 times
Reputation: 12
I have the same situation with VERIZON, I moved to Reno in Dec 2011 from GA where I had great service with Verizon even in Middle Ga which is quite rural. But since I moved out on Toll Road in my apt the signal strength is terrible and I was dropping many calls. I will tell you I have been on the phone with Verizon many times since early January, lots of anger and I did purchase the signal extender but at 50% off of the price. It has made it so I can use my phone. Now before I did purchase this device I talked to some of the technicians and they stated if Verizon could not give me adequate service in my home that it "might" be possible to waive the penalty fee for leaving Verizon before my contract was up. So far my phone is working fine and I am hoping to find a cell phone service in Reno that can give me service in all areas of Reno.

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