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Unread 07-29-2011, 10:52 AM
 
10 posts, read 4,185 times
Reputation: 11
Unhappy How can I get my money back after being denied for an apartment application?

I tried to rent a new apartment since my current lease is going to end very soon. So I talked to one apartment complex, I decided to apply for this aparement complex D.

They said there would be a $314 move-in-special and you have to pay $214 first when you apply. Then you have to pay the rest of $100 when you get the key next Friday. Please make sure call the Electric Company to start your account on Wednesday. I asked - do you mean our application would be approved since you want me to start Electric before we get the key? She said - no, it won't be denied.

Before I call the Electric company, I went there again to make sure. She said my application will be denied since you don't have a good credit. I was a little upset, but I was still ok. So I asked if I can get my money back since I was denied. Her manager said you can only get $149 (administration fee)back, and the application fee $65 is not refundable. You can come to get the check after 2 days.

I think that's reasonable to be charged application fee. So I called 2 days later to ask my $149 application fee back. The manager said she won't give to us. I was really mad so I called the apartment complex D's parent company L.

Everytime I call parent company L, I was transfered back to company D. Finally I talked to someone from L, they said the same thing to me. I was really pissed off and wondering --

Is it fair to charge my administration fee when my application was denied? Should I go to the parent company in person to talk to them?They told me I would get the key so that I paid the money, otherwise I won't. Any opinions wille be appreciated!
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Unread 07-29-2011, 11:47 AM
 
418 posts, read 692,254 times
Reputation: 340
What does your written and signed application say about returning admin fee and app fees
?
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Unread 07-29-2011, 01:08 PM
 
Location: Downtown Harrisburg
1,439 posts, read 1,595,879 times
Reputation: 960
Exactly - find out what your application paperwork says about the fee, and find out what (if anything) your state landlord-tenant act says.
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Unread 07-29-2011, 01:20 PM
 
4,919 posts, read 8,439,219 times
Reputation: 5633
Questions,
1. when you said you asked for your $149 application fee back did you mean to say application deposit? The appication fee is non refundable so did you just confuse the words?

2. when you went to apply, did they have posted their application requirments or did they give you a form telling you what their requirments are?

3. Did you get anything in writing about the application being rejected by them?

4. How many days has it been since they formally rejected the application?

5. What state are you in?
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Unread 07-29-2011, 09:26 PM
 
Location: The Wild West
726 posts, read 1,213,871 times
Reputation: 937
Yes, we can't help w/o knowing the state. Different laws, but in general an app fee is non-refundable. A holding deposit (call it whatever you want app deposit, move in future payment) usually must be refundable if the LL denies.

Note - if you think you may be denied DON"T pay an app fee. Many properties make substantial income off denying people. If you are a big complex and turn down say 50 people a month at $40.00 each - that pays for your managers salary. I wouldn't be surprised if some places had a quota.

My company (we own rentals) does not charge an application fee until AFTER we are reasonably sure we will approve the applicant. What I do is request prospective tenants provide us with a recent credit report which they can pull free and even use our computer if they wish.

There are situations where someone has great credit, but we find undisclosed criminal events or their current residence is a pig sty, and have to deny.
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