Hello!
So we moved out of our apartment due to a severe roach infestation but through it all have a good friendship with LL, and have taken good care of this apartment. Gave 30 day notice. Moved out 10/12, returned actual keys and did walkthrough on 10/13. Contacted LL 4 days ago said she was still waiting on receipts from a last minute 2nd cleaning on the carpet and then she would send it by mail to our new address. Today is the 21st day (from returning keys) and I have not received anything by mail or an update on our return.
Ive researched this for weeks and I just cant seem to figure it out.... If she sends it within 21 days and i dont receive it til after, is the 21 day rule broken? Or does it NOT matter when I receive it if she mails it on time?
I just want to make sure I have my facts correct before I go demanding our full refund.
Thank you!!