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Old 08-06-2019, 02:03 PM
 
Location: Central NY
4,882 posts, read 3,382,746 times
Reputation: 12643

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I went to renew my driver's license in April. I wanted to get the one that offered a few perks (of course I can't remember the name of it). The first person I had to go through (a woman) was awful. After I questioned something she had she asked the security guard to "escort me out". He refused.

Next person said I needed an original copy of my marriage license. Huh? Divorced 36+ years. Why do they want that? Drove home, got a copy I had in the drawer (needed to get divorce) and took it to the DMV. Nope, not good enough. Would not accept a copy of it. Needed the original (with the stamp on it).

Just took the regular license. But not overly happy about it.

 
Old 08-06-2019, 03:18 PM
 
Location: ☀️ SWFL ⛱ 🌴
2,516 posts, read 1,741,983 times
Reputation: 9036
Quote:
Originally Posted by JRR View Post
The last time we renewed our license in Florida, it was not a fun time. Set up an appointment online, walked in the door and there wasn't even an empty chair to sit and wait. The actual vision test and getting the new license was quick, but we were still there close to 90 minutes. None of the staff was the least bit friendly. Cost was over $50

When we moved here and got our new Tennessee license, We just walked in the door. It took about 20 minutes, everyone was what we have come to call "Cookeville Friendly" and the cost was $28. And it is good until 2525
That’s too bad and different than my experience. Our FL tax collector office (there is no DMV) was wonderful: no appointment needed and it went fast with friendly helpful people. I did get behind an elderly woman the last time I was there and they were so kind and patient with her, treating her like a person and not a number. It still has a small town feel here, at least for a while.

NY’s DMV in our area was dismal: it was a bureaucracy set up for frustrating both employees and customers. I avoided going to the physical office for anything if I could. The employees were unhappy, unhelpful and unmotivated. The system is not easy on anyone, and while some employees can raise above it, most sink to a level to survive it.

At first I thought it was only state employees in NY, but cold, impersonal customer service was more often than not there. The difference that really struck me was the doctors offices in FL. The employees actually smiled and seemed happy. I hadn’t seen that attitude for too many years in NY.

Other parts of NY may be different, we were within commuting range of the city, and that city hustle-bustle attitude was prevalent., with transplants outnumbering the locals.

Last edited by jean_ji; 08-06-2019 at 04:00 PM..
 
Old 08-06-2019, 03:20 PM
 
Location: The sleepy part of New York City
2,063 posts, read 1,272,230 times
Reputation: 4564
Quote:
Originally Posted by NYgal1542 View Post
I went to renew my driver's license in April. I wanted to get the one that offered a few perks (of course I can't remember the name of it). The first person I had to go through (a woman) was awful. After I questioned something she had she asked the security guard to "escort me out". He refused.

Next person said I needed an original copy of my marriage license. Huh? Divorced 36+ years. Why do they want that? Drove home, got a copy I had in the drawer (needed to get divorce) and took it to the DMV. Nope, not good enough. Would not accept a copy of it. Needed the original (with the stamp on it).

Just took the regular license. But not overly happy about it.
Are you talking about the Enhanced Drivers License? I have one. It allows me to go onto closed loop cruises without a passport, and I can drive into Mexico and Canada anytime I want to... not that I'd want to. That's a bit too far for me. oh.. the EDL cost me $110.00 bucks in NY.

Jean Ji.. they actually changed the DMV in NY now. No more nasty people or long waits. They're actually pleasant now. You can see on the board where they call the numbers so you know how long you have to wait. . It's no longer the nightmare that it used to be.
 
Old 08-06-2019, 03:44 PM
 
Location: ☀️ SWFL ⛱ 🌴
2,516 posts, read 1,741,983 times
Reputation: 9036
Quote:
Originally Posted by elliedeee View Post
Are you talking about the Enhanced Drivers License? I have one. It allows me to go onto closed loop cruises without a passport, and I can drive into Mexico and Canada anytime I want to... not that I'd want to. That's a bit too far for me. oh.. the EDL cost me $110.00 bucks in NY.

Jean Ji.. they actually changed the DMV in NY now. No more nasty people or long waits. They're actually pleasant now. You can see on the board where they call the numbers so you know how long you have to wait. . It's no longer the nightmare that it used to be.
It’s nice that some things can improve and change for the better. It has been 8 years since I had been to the DMV there. I would have to see “no more nasty people” to believe it though.
 
Old 08-06-2019, 03:55 PM
 
Location: The sleepy part of New York City
2,063 posts, read 1,272,230 times
Reputation: 4564
Quote:
Originally Posted by jean_ji View Post
It’s nice that some things can improve and change for the better. It has been 8 years since I had been to the DMV there. I would have to see “no more nasty people” to believe it though.
I was just as shocked as you. I used to dread going there because the people behind the counter were always so nasty and dismissive all the time. Now they're actually helpful, and they even smile.
 
Old 08-06-2019, 05:02 PM
JRR
 
Location: Middle Tennessee
3,873 posts, read 2,323,605 times
Reputation: 5721
Quote:
Originally Posted by jean_ji View Post
That’s too bad and different than my experience. Our FL tax collector office (there is no DMV) was wonderful: no appointment needed and it went fast with friendly helpful people. I did get behind an elderly woman the last time I was there and they were so kind and patient with her, treating her like a person and not a number. It still has a small town feel here, at least for a while.

NY’s DMV in our area was dismal: it was a bureaucracy set up for frustrating both employees and customers. I avoided going to the physical office for anything if I could. The employees were unhappy, unhelpful and unmotivated. The system is not easy on anyone, and while some employees can raise above it, most sink to a level to survive it.

At first I thought it was only state employees in NY, but cold, impersonal customer service was more often than not there. The difference that really struck me was the doctors offices in FL. The employees actually smiled and seemed happy. I hadn’t seen that attitude for too many years in NY.

Other parts of NY may be different, we were within commuting range of the city, and that city hustle-bustle attitude was prevalent., with transplants outnumbering the locals.
It looks like they have changed things in Seminole County since we were there. Instead of having one office for just driver's licenses, they now have them in four locations at the tax collectors offices. Makes a lot more sense than jamming everyone into one location.
 
Old 08-06-2019, 05:24 PM
 
238 posts, read 197,909 times
Reputation: 565
Quote:
Originally Posted by JRR View Post
The last time we renewed our license in Florida, it was not a fun time. Set up an appointment online, walked in the door and there wasn't even an empty chair to sit and wait. The actual vision test and getting the new license was quick, but we were still there close to 90 minutes. None of the staff was the least bit friendly. Cost was over $50

When we moved here and got our new Tennessee license, We just walked in the door. It took about 20 minutes, everyone was what we have come to call "Cookeville Friendly" and the cost was $28. And it is good until 2525

I know life in TN is relaxed, but I didn't realize it had such an effect on life expectancy.
 
Old 08-06-2019, 06:11 PM
JRR
 
Location: Middle Tennessee
3,873 posts, read 2,323,605 times
Reputation: 5721
Quote:
Originally Posted by Xenah View Post
I know life in TN is relaxed, but I didn't realize it had such an effect on life expectancy.
Yeah, I may have to take another look at stretching our retirement money out longer than I had anticipated
 
Old 08-08-2019, 08:29 AM
 
Location: ☀️ SWFL ⛱ 🌴
2,516 posts, read 1,741,983 times
Reputation: 9036
Yesterday was the last day of having the grandkids for summer vacation, school starts on Monday. Their Mom has a four day work week, so the other grands and I each have them two days a week. DH took the day off and we went to SkyZone, an indoor trampoline park franchise. The grandkids bounced, jumped, climbed, jousted, fell into foam pits and had a ball! We had lunch nearby afterwards and came home to spend some time building an ongoing complicated Lego set since it was rainy outside. It was a good end to our summer days together.

We bought our home here seven years ago in August and the grandkids are 7 and 10 years old now; time is flying by!

Last edited by jean_ji; 08-08-2019 at 08:46 AM..
 
Old 08-09-2019, 10:40 AM
 
Location: Western Colorado
11,202 posts, read 12,681,779 times
Reputation: 26582
Sat outside at a local café having a pecan sticky bun and coffee. FRESH mountain air, the smell of pine trees. People stopping by to pet the doggie and say hi. Cute waitress.


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