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Old 05-21-2014, 08:13 AM
 
Location: Chapel Hill, N.C.
36,485 posts, read 43,786,752 times
Reputation: 47257

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For a long time we kept getting "We are tech support from Microsoft and we would like to help you out with a possible virus".I'm not very tech savy but even I knew Microsoft would never be making personal phone calls.

I doubt anybody savy enough to be on the internet very much would fall for any of these but you never know. If you know of somebody living alone who may be vulnerable to this sort of thing please pass this information on. Older people are sometimes too trusting.

5 dangerous scams targeting seniors - CBS News
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Old 05-21-2014, 08:34 AM
 
Location: Florida
4,365 posts, read 3,704,692 times
Reputation: 4111
I got this twice, but they just said they knew I was having computer problems. It was both times. I download a program from a major download site and did not uncheck the junk that comes with it. I am guessing that the program snap.do (name might not be spelled correctly) came with it and highejacked my brouser and net work settings. Took a few hours to fix so most people would probably be thankful for the call. It made a very big mess. The point is they were able to figure out my phone number and call. The second time I was using a new user on the same computer and the browser was high jacked and they called again.

Last edited by rjm1cc; 05-21-2014 at 08:51 AM..
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Old 05-21-2014, 09:26 AM
 
Location: SoCal
6,069 posts, read 9,533,605 times
Reputation: 5815
Quote:
Originally Posted by rjm1cc View Post
I got this twice, but they just said they knew I was having computer problems. It was both times. I download a program from a major download site and did not uncheck the junk that comes with it. I am guessing that the program snap.do (name might not be spelled correctly) came with it and highejacked my brouser and net work settings. Took a few hours to fix so most people would probably be thankful for the call. It made a very big mess. The point is they were able to figure out my phone number and call. The second time I was using a new user on the same computer and the browser was high jacked and they called again.
I'm highly suspicious. It's possible that you are being set up for a bigger problem.

Please find a second opinion on what may be going on with your computer. Microsoft does *not* phone users like that. If it was someone other than Microsoft, I'm still suspicious.
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Old 05-21-2014, 09:30 AM
 
Location: Chapel Hill, N.C.
36,485 posts, read 43,786,752 times
Reputation: 47257
Quote:
Originally Posted by rjm1cc View Post
I got this twice, but they just said they knew I was having computer problems. It was both times. I download a program from a major download site and did not uncheck the junk that comes with it. I am guessing that the program snap.do (name might not be spelled correctly) came with it and highejacked my brouser and net work settings. Took a few hours to fix so most people would probably be thankful for the call. It made a very big mess. The point is they were able to figure out my phone number and call. The second time I was using a new user on the same computer and the browser was high jacked and they called again.
If it was an unsolicited call believe me microsoft DOES NOT CALL its computer users. Can you imnagine how much manpower that would take. These scams are all over the internet and the "Microsoft Tech Suport scam is a big deal.

Simply google Tech Support Calls Scam and you will find many entries. Here is only one.

http://www.microsoft.com/security/on...one-scams.aspx
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Old 05-21-2014, 08:29 PM
 
12,825 posts, read 20,148,018 times
Reputation: 10910
If you have an Amex card and call the customer service number from memory, you might forget that it is 888 not 800. If you mistakenly call the wrong number (e.g. everything the same as the real Amex number but 800 instead of 888) you will end up at a scam number. They will try to get you to buy a groupon type thing and if you give them your Amex account number you will regret it.
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Old 05-21-2014, 09:15 PM
 
Location: Chapel Hill, N.C.
36,485 posts, read 43,786,752 times
Reputation: 47257
that is just too sneaky. i can see some "service re" asking "What is your account number please" and that is so easy to fall for. there ought to be a law against that kind of phone number deception.
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Old 05-21-2014, 09:28 PM
 
Location: Haiku
4,104 posts, read 2,580,412 times
Reputation: 6053
Quote:
Originally Posted by oddstray View Post
I'm highly suspicious. It's possible that you are being set up for a bigger problem.

Please find a second opinion on what may be going on with your computer. Microsoft does *not* phone users like that. If it was someone other than Microsoft, I'm still suspicious.
I agree 100%. That has red flags all over it.

I hope they did not ask him to install something as part of their fix. If so, that computer should not be used until it is properly cleaned.

Microsoft has free anti-virus (not sure why anyone pays Norton or the others) called Security Essentials. Don't trust me, look it up yourself.
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Old 05-22-2014, 12:17 AM
 
Location: Las Vegas
13,890 posts, read 25,331,777 times
Reputation: 26385
We get calls from these scammers all the time. And they are not native English speakers either.
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Old 05-22-2014, 03:40 PM
 
Location: Tennessee at last!
1,886 posts, read 2,041,528 times
Reputation: 3796
I used to get the computer calls, until I started saying "oh, you have a computer for me. Yes I want it. My old was broke. Yes, you bring (no address ever)" All in broken English with an accent of choice for the day. No matter what they said, I just said that over and over.
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Old 05-24-2014, 01:32 PM
 
1,833 posts, read 1,083,807 times
Reputation: 1500
I just tell them I dont have a computer and they hang up. A couple of times I just started laughing and they hang up even faster!
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