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I too was a TT user for many years, then they started to crank up their prices. Switched to Tax Act. It took a little adjustment but well worth the $$ saved.
I used to use TurboTax but eventually found their charging policy to be deceptive. I used Tax Slayer the past two years. It was free for my Federal returns and a small fee for transferring my responses to a state form and filing it. Their communication was good and everything worked easily. But my taxes are fairly simple.
Used TT for several years but decided to do the tax return myself starting this time around. For my 2015 return TT ended up charging me $74 for a supposedly 'free tax return' and they never answered 'why' and ignored my requests. No thanks.
If it was supposedly a free tax return, how did they charge you $74? You wouldn't give them your credit card for a free tax return would you? And why couldn't you simply dispute the $74 with your credit card company?
So I'm looking for the help line number on the TT box. The box and the insert with the CD are plastered with the words "24/7 help line with US-based experts" -- but there's no phone number on any of this material....HA !!
I went to their website and that's a convoluted mess also. You have to submit your questions in email and they'll send you the 800 number after they "review" your issues. We'll see how this plays out today, but I'm not exactly filled with confidence.
Last edited by FiveLoaves; 03-07-2016 at 07:33 AM..
I have used Turbo Tax for many years. Never had a problem. This year's return is done, filed, and refund in the bank.
Ditto, and I would add that I found this year's version no less intuitive than previous versions.
My only complaint--ever--with TT was that they omitted Schedule D from the "Deluxe" version last year.
The good news is that the hue and cry of consumer complaints was so loud that they rapidly wound up including a free download of Schedule D upon request.
And, this year, everything is back to normal with Turbo Tax.
I used Turbo Tax for more than ten years. However, they did everything they could to lose me as a customer. First, they set it up so you could only install the software on one computer. That is great but if your computer crashed, they wanted you to buy another copy even though you did not ever use the initial copy. Second, I always had issues updating the software and they offered no customer support.
Now, I am using TaxAct and have been doing so for about eight years. I have had no problems in that area. The total cost is $15.
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