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Old 03-22-2011, 04:55 PM
 
1,782 posts, read 2,728,996 times
Reputation: 5975

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I had a really bad experience at a Marriott and now I'd like to send a letter (or email) to a PERSON at the corporate headquarters. I'm happy putting my letter in the mail, or I can send it via email.

Does anyone know how to find a PERSON to send a complaint to, rather than their generic website complaint form?

Rose

 
Old 03-22-2011, 05:08 PM
 
Location: The other side of the mountain
2,502 posts, read 6,943,261 times
Reputation: 1301
I am sorry you had a bad experience. Have you tried contacting the hotel management first, or do you just want to go to the top?

I found a page with the executives names on it, although I am not able to find an address for the corporate offices. I am sure if you just called customer service, they could give that to you, however.

Global Leadership

Edited to add: If I just open my eyes, the address appears right in my face. D'oh!

Corporate Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, MD 20817
301/380-3000
Internet: www.marriott.com
 
Old 03-22-2011, 05:43 PM
 
1,782 posts, read 2,728,996 times
Reputation: 5975
Default thanks!

I already contacted the management, and their answer made my ears turn red. And that's a *bad* thing!

Thanks for your help with this!

Rose
 
Old 03-22-2011, 09:46 PM
 
Location: Happy wherever I am - Florida now
3,360 posts, read 12,223,314 times
Reputation: 3907
Marriott is a family controlled company. Here's Bill Marriott's blog Marriott - Marriott on the Move - Bill Marriott's Blog He lives in Virginia in the DC area and is very responsive. Write to him care of that Bethesda address with the details. Hand written letters do best.
 
Old 03-23-2011, 10:37 AM
 
Location: Mostly in my head
19,855 posts, read 65,574,293 times
Reputation: 19374
As the Op has answers, closed before it gets waaay off topic. And it looks like this should have been in the Maryland forum.
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