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Old 06-29-2010, 09:13 AM
 
Location: Philadelphia
46 posts, read 151,071 times
Reputation: 25

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I'm moving to San Antonio soon. I called CPS yesterday to get my electricity account for my new apartment. After it's done, I was forwarded to another division. The person on the phone then started to throw some so-called TV/internet/phone offers on me, and tried to get my SSN, which I refused to provide. I asked for his number so I call him back after I decided which plan I'm going to use. Then the person seemed to be very upset. He said I don't need to call him back and then stopped the call.

The call was forwarded by CPS, I think it should be safe. But the experience was kinda weird to me... like a scam... Am I too cautious...
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Old 06-29-2010, 09:16 AM
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Location: Ohio
16,814 posts, read 33,124,702 times
Reputation: 13587
That is odd. CPS Energy is a city-owned gas and electric utility. The TV/Internet/Phone providers in San Antonio are all private companies.

I think you're better off contacting the TV/Internet/Phone providers individually and comparing their offers.
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Old 06-29-2010, 09:18 AM
 
Location: New Braunfels, TX
6,257 posts, read 8,986,685 times
Reputation: 6342
That sounds VERY suspicious - never heard of 'em doing that before. I would have done just as you did! I think I'd call CPS and ask 'em about all that!
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Old 06-29-2010, 09:23 AM
 
Location: San Antonio
1,893 posts, read 4,862,837 times
Reputation: 1471
Yes, this sounds very suspicous. It sounds like someone may be hijacking CPS calls in an attempt at ID theft. I would call CPS and tell them what happened right now.
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Old 06-29-2010, 09:29 AM
 
Location: Mid South Central TX
3,183 posts, read 7,413,739 times
Reputation: 2188
Are you sure it was CPS? The last time we were in an apartment, the electric provider was from Houston...I think the apartment complex was hooked up with CPS, but this other company divvied up and rebilled the charges to each apartment...
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Old 06-29-2010, 10:03 AM
 
Location: Philadelphia
46 posts, read 151,071 times
Reputation: 25
Thanks guys! I took your advice and just called CPS to see if it's a scam. It's actually a new service they provide.
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Old 06-29-2010, 10:14 AM
 
Location: New Braunfels, TX
6,257 posts, read 8,986,685 times
Reputation: 6342
Well, I'll tell you one thing - they will NOT get my SSN for cable or phone services! TW tried to tell me I HAD to give it to 'em - I told them that since I pay in advance for cable service (as we all do), they did NOT need my SSN. Every time I call 'em, they want it - which means it's available to ALL their people system-wide - and I am NOT giving it to 'em. Period. I remind them each and every time....
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Old 06-29-2010, 10:22 AM
 
Location: San Antonio
432 posts, read 995,670 times
Reputation: 425
This happened to me also. We were moving from NY and had rented a short term lease apartment till we bought a home. Before we left NY I called CPS and had my electric turned on so everything would be in order before we arrived. After taking care of that, I was also transferred to this other division and offered the same thing, but unlike you I signed up for the bundle with TWC. After thinking about it I called my son who lives in San Antonio and told him about it. He said that I would be paying more than if I had just called TWC directly. So I called TWC and asked what the cost would be for the same thing, and indeed it was less. So now I had to go through the hassle of canceling the other etc etc.

I don't recall them asking for my SS # though. Something else that sticks in my mind is that I think the "other division" is actually call center individuals who work at home, but not 100% sure on that one though.
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Old 06-29-2010, 10:08 PM
 
Location: Western Bexar County
3,823 posts, read 13,347,445 times
Reputation: 1905
The CPS website request for new service does ask for either SSN or Driver License number and state for verification; however, unlike the phone, is a secure page:

https://secure.cpsenergy.com/selfservice/moveIn.jsp

Also, CPS has a "First Connections" phone number that can be used to hook up other services, so this was probably what the OP was referred to during their call.

First Connections
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Old 06-30-2010, 06:39 AM
 
Location: Universal City
57 posts, read 90,785 times
Reputation: 32
These days I don't think you CAN be too cautious! Very few know what hard work is these days, and what it means to work hard for the money you have. So many are out to scam whoever they can to get something for nothing. It DEFINITELY sounds suspicious! And, the fact that he ended the call confirms that; otherwise he would have been more than happy to provide you with the number to call him back, OR, he would have said something like, "You can call this number, and anyone can help you." Trust your instincts! As a society, we have accepted the "political correct" argument, and do not listen to that inner voice like we should!
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