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Old 09-29-2010, 08:39 AM
 
545 posts, read 906,246 times
Reputation: 461

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Our connection speed dropped from ~220KBps to ~28KBps about 3 weeks ago and hasn't budged since. We've been through all the trouble shooting routines and the problem is clearly on the provider's end. I'm reading on their forums that other San Antonio folks have had issue - how about anyone here? We're this >close< to dropping the service and fighting them on the cancellation penalty.

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Old 09-29-2010, 09:24 AM
Status: "just keep scrolling then?" (set 3 days ago)
 
14,607 posts, read 31,116,095 times
Reputation: 6650
Ours kept going in and out. We moved the router to a bigger window (we're within a mile of 3 towers) and it's been fine since. When I called, the girl blamed it on the trees being full of leaves (we do have TONS of trees in my neighborhood) and she said when the leaves start faliing we'll get our speed back. Not really happy with that answer but hate TW so much we're sticking with them for now.
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Old 09-29-2010, 09:32 AM
 
Location: san antonio
95 posts, read 207,193 times
Reputation: 49
we had so many problems with clear. apparently the house is in a weird position considering where the towers are. we called at least 8 times in less than a month and we had to really really fight them on canceling. they did not want to budge and kept offering a technician to come look at it. we were constantly troubleshooting.

we finally were able to cancel and they were supposed to waive their cancellation fee when they received the hardware but we never got a refund.

after all the trouble it didn't even matter. we ended up with time warner and have had no problems since.
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Old 09-29-2010, 09:52 AM
 
545 posts, read 906,246 times
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Well, I filed complaints with the BBB and the FTC. Looks like the next step is canceling the service. :-P
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Old 09-29-2010, 10:52 AM
 
Location: Stone Oak
320 posts, read 932,380 times
Reputation: 159
Quote:
Originally Posted by JuanValdez View Post
Our connection speed dropped from ~220KBps to ~28KBps about 3 weeks ago and hasn't budged since. We've been through all the trouble shooting routines and the problem is clearly on the provider's end. I'm reading on their forums that other San Antonio folks have had issue - how about anyone here? We're this >close< to dropping the service and fighting them on the cancellation penalty.

Is Clear the same thing as ClearWire? I don't have this service, but if you have been a heavy user you might be getting subjected to throttling as mentioned in the below article I just bumped into.

Clearwire throttling at-home WiMAX users? -- Engadget
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Old 09-29-2010, 11:52 AM
 
1,836 posts, read 3,327,116 times
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Clear IS Clearwire and yes, they are throttling accounts... Down to speeds that are ridiculously slow.

Not only would I file a claim with the BBB, but immediately cancel my service and look elsewhere for 'everywhere wireless.'


BN
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Old 09-29-2010, 01:30 PM
 
1,276 posts, read 3,431,676 times
Reputation: 700
Althought TWC has rubbed me wrong on a couple occasions, I will say my wireless internet service is pretty good. We'd been having problems with our router intermittently disconnecting and then taking forever to reconnect. Called TWC and got a newer model router and no problems so far. Happy with the speeds and everything.
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Old 09-29-2010, 03:12 PM
 
81 posts, read 166,493 times
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Quote:
Originally Posted by hadleyzoo View Post
Althought TWC has rubbed me wrong on a couple occasions, I will say my wireless internet service is pretty good. We'd been having problems with our router intermittently disconnecting and then taking forever to reconnect. Called TWC and got a newer model router and no problems so far. Happy with the speeds and everything.
TWC provided you with a router?, Last time I had their services they just provided a modem only, I had to buy my own router. I now have ATT uverse which they did provide a modem/router, no problems ever.
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Old 09-29-2010, 03:24 PM
 
Location: Upland, CA
3,650 posts, read 6,449,864 times
Reputation: 4083
Quote:
Originally Posted by eightball View Post
TWC provided you with a router?, Last time I had their services they just provided a modem only, I had to buy my own router. I now have ATT uverse which they did provide a modem/router, no problems ever.
I just moved and got Time Warner internet and they provided a Wireless Router.
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Old 09-29-2010, 03:48 PM
 
144 posts, read 311,743 times
Reputation: 106
I think Time-Warner offers both wireless routers for their regular wired service, but also now they are reselling Clearwire's wireless broadband under their name as well.

FWIW, we tried Clear, got consistently poor speeds, and then canceled. At the moment, we're stuck with AT&T DSL, but hoping to move to Grande Communication's 12Mbit plan if we can figure out a way to run the wire to our house in a way that is not ugly... (Our power and cable taps are on opposite side of house from the closest pole.)
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