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Old 02-21-2011, 06:57 AM
 
759 posts, read 3,393,416 times
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My family has owned a small business here in San Antonio for 20+ years. We have been really really fortunate in that our customers *do* pay us for the goods they purchase and we have never had to enlist the services of a collections agency. Sure, we have had a few customers that have come upon hard times, skipped town, declared bankruptcy, etc etc and usually their bills were small enough, OR we knew they were broke and we just wrote it off.
Well, we have a customer that has decided not to pay their bill and it's a biggie. Their business is booming so money is not a problem.
It's actually 2 separate bills. One is small enough for small claims court, the other is much larger. I'm thinking I might take them to small claims court for the smaller one, but I need help with the larger one. I'm not sure how to go about this... I'm thinking a collections agency or a law firm that specializes in collections. I understand they often take 20%, which is fine. (I mean, I'm not happy about losing 20% but I don't know what options I have.) We get "spam" from collections agencies all the time. I am looking for an honest recommendation... someone local, here in town, who can help get the job done. Please DM me if you have any recs or advice. Thank you.

Last edited by Lauren0319; 02-21-2011 at 07:20 AM..
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Old 02-21-2011, 07:21 AM
 
Location: New Braunfels, TX
6,282 posts, read 9,057,135 times
Reputation: 6392
Stupid question - have you spoken with the owner or president of the company? Do they give you a reason for not having paid it yet? I've been doing business in SA for 40+ years, and while some have been a "challenge", the only ones that have failed to pay have been those that completely shut down, and I've never resorted to an agency.
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Old 02-21-2011, 07:27 PM
RGJ
 
1,902 posts, read 4,031,723 times
Reputation: 848
Isn't, or wasn't, there a Merchant's Association that helped with collections? For a fee, of course. Retail Merchants or something like that
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