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Old 03-30-2011, 09:20 AM
 
Location: 78250
937 posts, read 2,153,483 times
Reputation: 334

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So I will be stopping service with ATT U-Verse and will return the equipment when the boxes and UPS shipping labels are sent to us.

I have read some complaints that UPS has tracking confirmation that it has been received on ATT's side (Laredo, TX), and also if you call ATT U-verse they will confirm that they have received the equipment but then months later the person will get a bill for "unreceived equipment"

I just wanted to know if someone can share their experience (past or recent) when you have returned the ATT equipment. Did you later get a bill stating that they never received the equipment, yet UPS confrims it from their end that it has been successfully delivered to ATT Laredo, TX???
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Old 03-30-2011, 10:31 AM
 
Location: San Antonio, Texas
467 posts, read 910,786 times
Reputation: 234
Can't you just take it to an AT&T service store and drop it off like Time Warner does?
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Old 03-30-2011, 10:40 AM
 
Location: Wiesbaden, Germany
13,807 posts, read 26,295,799 times
Reputation: 3987
My daughter mailed hers back without incident. She got a receipt from the UPS store just in case of course.
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Old 03-30-2011, 04:40 PM
 
374 posts, read 861,873 times
Reputation: 446
I had no problem shipping mine back when I moved. I just took it to the UPS store in New Braunfels and they gave me a receipt and tracking info. Very convenient
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