Billing issues iwith Lifetime Fitness - anyone BTDT? (San Antonio, Austin: credit card, office)

[Gigi45]

Lifetime has billed us for lessons that we didn't use/want . After weeks of calling and leaving messages I was finally able to talk to the manager, Mark. He confirmed that it looked like they were in error and he would investigate and call me back by 5:15 last Friday. It is now Wednesday and I haven't heard from him. I've left multiple messages to no avail. He is the manager for both locations in San Antonio and over part of Austin too. There doesn't seem to be another supervisor over him locally. Any ideas what to do next? I am so irritated that this is taking so much time and energy.

[Penquin927]

Do you know when Mark is at Lifetime. I would recommend finding out and going to see him personally. I would think if you went into the to desk (not sure what the desk is called) that someone would be able to help you there with getting a credit back to your account.

[Mom2Feebs]

Is this at The Rim? I think Mark is the new mgr's name...can't remember the last name though.

I have to comment that I have heard of this happening before, as in, this is a practice. I was super-duper diligent to make sure when we stopped my daughter's private swim lessons, that I was not billed for them again. I would have lost my mind.

I would go to your acct rep--I am on a first-name basis with mine b/c I want him to know who I am in case something strange happens (like your situation!). I hope you can get it resolved.

[gingerale]

You can also call the the corporate hq in Minnesota. I've done that before when I've had no response form the local people and they were terrific to deal with. I have a lot of respect for the way that company treats their members, so I am sure they will resolve your problem:

Life Time Fitness, Inc.
2902 Corporate Place
Chanhassen, MN 55317 (USA)
(952) 947-0000

or

Investor Relations Department
ir@lifetimefitness.com
Tele: (952) 229-7427
Fax: (952) 947-0099

[Gigi45]

Originally Posted by Penquin927

Do you know when Mark is at Lifetime. I would recommend finding out and going to see him personally. I would think if you went into the to desk (not sure what the desk is called) that someone would be able to help you there with getting a credit back to your account.

Apparently everyone has passed the buck to Mark.

Originally Posted by Mom2Feebs

Is this at The Rim? I think Mark is the new mgr's name...can't remember the last name though.

I have to comment that I have heard of this happening before, as in, this is a practice. I was super-duper diligent to make sure when we stopped my daughter's private swim lessons, that I was not billed for them again. I would have lost my mind.

I would go to your acct rep--I am on a first-name basis with mine b/c I want him to know who I am in case something strange happens (like your situation!). I hope you can get it resolved.

This is at the Rim, but he is manager over all of San Antonio as well as the regional manager of San Antonio and Austin. It is for swim lessons. I filled out all the paperwork WITH the assistant aquatics manager to try to keep this from happening. Sigh.

Originally Posted by gingerale

You can also call the the corporate hq in Minnesota. I've done that before when I've had no response form the local people and they were terrific to deal with. I have a lot of respect for the way that company treats their members, so I am sure they will resolve your problem:

Life Time Fitness, Inc.
2902 Corporate Place
Chanhassen, MN 55317 (USA)
(952) 947-0000

or

Investor Relations Department
ir@lifetimefitness.com
Tele: (952) 229-7427
Fax: (952) 947-0099

Thanks! I will call this afternoon!

[Gigi45]

I've called corporate and left a message. Let's hope I hear back!

[TexasRedneck]

If these are charges to a credit card, call your card company and put the charges in dispute ASAP. Problem fixed....

[Gigi45]

Originally Posted by TexasRedneck

If these are charges to a credit card, call your card company and put the charges in dispute ASAP. Problem fixed....

If you do that, Lifetime places additional fees on your membership when that is billed to your credit card.

[TexasRedneck]

Originally Posted by Gigi45

If you do that, Lifetime places additional fees on your membership when that is billed to your credit card.

If they're billing for services NOT rendered, that's called "fraud". They'd get a quick service from the local JP court for a small-claims case.

[Gigi45]

Corporate office got back in touch with me this evening. Everything should be resolved by tomorrow.