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Old 02-29-2012, 01:17 PM
 
Location: San Antonio
160 posts, read 284,099 times
Reputation: 136

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My experience is that the staff at HD, (Bandera/1604..151/410..Bulverde) seem irritated when you ask them for help. HD has better prices but the people who work there have really put me off.

I will go to Lowes, pay slightly more, to get quality customer service and merchandise. Never had any issues at Lowes.
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Old 02-29-2012, 01:34 PM
 
Location: TX
3,929 posts, read 4,686,415 times
Reputation: 4370
In either store, the problem is getting the employee's attention if you're a woman. However, I've had better luck lately with Home Depot on that one.
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Old 02-29-2012, 01:53 PM
 
Location: South Central Texas
114,159 posts, read 54,011,527 times
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Lowe's seems to be better run and has some higher quality items than HD.
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Old 02-29-2012, 03:24 PM
 
65 posts, read 99,482 times
Reputation: 38
Default Lowe's and HD

I've found that it's location based and not chain based also.

Both the HD and Lowe's at Culebra I have found to be great!

The Lowe's at 151 and Portranco however, I'm not a fan of. They were incapable of coming up with a simple solution to a problem I had. It appears that customers are more meant to be circus clowns for their amusement.
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Old 02-29-2012, 03:26 PM
 
208 posts, read 337,479 times
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was actually in there today (alamo ranch lowes) looking to price some sticks of wood for custom desk . was standing in middle isle that separates an isle . lowes worker all the way at the other end walks into view, notices me at end of the half isle and calls out ''is there anything i can help you find sir ?''
yeah, i'm looking for poplar/pine 1X3 & 1X2s
''that'd be isle 46 sir'' and then went right on walking .

lee, guys get it too albeit on a different level . i've asked a couple ''roll the eyes'' question out of total naiveness but the lowes guys are snarky toned in a goofball kinda way (their tone almost sounds like they're one of your friends who has you in a headlock and is goofing on you) . ie. don't ask if a 1/4X2'' lag bolt can handle 30+ lbs* .

*lowes guy answer: <pffft> i could hang off the thing with 700lbs on my back .
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Old 02-29-2012, 06:22 PM
 
431 posts, read 641,688 times
Reputation: 234
i just push the button and someone comes and helps, i dont understand the problem
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Old 02-29-2012, 08:23 PM
 
Location: Texas
5,619 posts, read 12,930,821 times
Reputation: 10698
I've found that the expertise on the floor varies widely between any of the stores regardless of the sign over the door. Doesn't seem to be much training of employees at all for either company. I think they attempt to hire folks from various industries but at 10 bucks an hour, they aren't going to get many takers. The biggest disparity in the stores is HD stores tend to be filthy and cluttered. They both carry products I prefer so going in one over the other is more subject to the exact product I'm looking for. But I have to admit, I'm in a Lowes more than an HD. But if you like the lumber yard feel and folks that really have a clue, yer in MG Building Materials, not one of the box stores.
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Old 02-29-2012, 08:32 PM
 
890 posts, read 1,525,927 times
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In general...Lowe's stores tend to seem a little "nicer", cleaner with more of a department store feel while Home Depot does have more of a warehouse feel to it.

Home Depot tends to be a little less expensive and I usually find myself there over Lowe's just because the location is more convenient for me. Though honestly, I don't have any loyalty to one or the other.
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Old 02-29-2012, 09:34 PM
 
2,355 posts, read 5,405,343 times
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I think Lowe's cares about a good customer experience, HD I think that is probably not as important. I feel that I bother the HD employees when i ask for something, Lowe's offers to help.
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Old 03-01-2012, 06:26 AM
 
Location: San Antonio
2,819 posts, read 2,865,342 times
Reputation: 1246
Quote:
Originally Posted by theeddie View Post
i just push the button and someone comes and helps, i dont understand the problem

what button? i need to use that option. which store has the button?
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