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Old 05-22-2013, 12:53 PM
 
Location: NW near Sea World...and in a house
546 posts, read 1,312,255 times
Reputation: 331

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Worked there for 7 years in different departments. I will say if you're off the phones you love the place. If you're on the phones you will hate it. You are micromanaged beyond belief. If you stop your incoming calls for a certain number of minutes to finish or wrap up an account your manager will send you an instant message at the 30 sec marker asking if you need assistance. At the 2 minute marker she/he will come by your desk and hover. It could have just been my department but I've heard similar stories. It was a wonderful place when I first started years ago it was far more relaxed and less stressful than what it has become. After 2 surgeries last year I decided to throw in the towel after the bonus this year. Call volumes were terrible and I saw too many good people being canned over this new sales scale. Management was getting crazy with their new sales environment which is total garbage I will never understand how you will have someone who has been with the company say 15+ years before there was hard sales involved tell me how to solicit products to members when they as managers have never done the job themselves using the new metrics or sales tools. Sorry I feel that if you're going to lead me in to battle please have some type of battlefield experience.

I slowly started to pull products away from the company. Rates started to soar and I hate being offered something every time I call. Plus with so much outsourcing I worry the person on the phone didnt process my request as it should be. I decided to click on the OPT OUT button on the website that stops the reps from making referrals. I've left my homeowners, my jewelry, life insurance, and banking. I try and maintain my own accounts online to avoid having to deal with less than competent reps. My auto has gone elsewhere. They are no longer competitive in that market.

Overall I loved working there for the first 3 years it was all downhill after that. I made great friends. Working there allowed me to accomplish a lot with their benefits package. Their tuition assistance is outstanding and better than most. The healthcare plans have slowly started to take a trip towards the crapper but in the previous years it was amazing. My advice to those wanting to work there get off the phones and stay off.
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Old 05-22-2013, 05:59 PM
 
Location: 78250
937 posts, read 2,153,483 times
Reputation: 334
Quote:
Originally Posted by mrsb057 View Post
Worked there for 7 years in different departments. I will say if you're off the phones you love the place. If you're on the phones you will hate it. You are micromanaged beyond belief. If you stop your incoming calls for a certain number of minutes to finish or wrap up an account your manager will send you an instant message at the 30 sec marker asking if you need assistance. At the 2 minute marker she/he will come by your desk and hover. It could have just been my department but I've heard similar stories. It was a wonderful place when I first started years ago it was far more relaxed and less stressful than what it has become. After 2 surgeries last year I decided to throw in the towel after the bonus this year. Call volumes were terrible and I saw too many good people being canned over this new sales scale. Management was getting crazy with their new sales environment which is total garbage I will never understand how you will have someone who has been with the company say 15+ years before there was hard sales involved tell me how to solicit products to members when they as managers have never done the job themselves using the new metrics or sales tools. Sorry I feel that if you're going to lead me in to battle please have some type of battlefield experience.

I slowly started to pull products away from the company. Rates started to soar and I hate being offered something every time I call. Plus with so much outsourcing I worry the person on the phone didnt process my request as it should be. I decided to click on the OPT OUT button on the website that stops the reps from making referrals. I've left my homeowners, my jewelry, life insurance, and banking. I try and maintain my own accounts online to avoid having to deal with less than competent reps. My auto has gone elsewhere. They are no longer competitive in that market.

Overall I loved working there for the first 3 years it was all downhill after that. I made great friends. Working there allowed me to accomplish a lot with their benefits package. Their tuition assistance is outstanding and better than most. The healthcare plans have slowly started to take a trip towards the crapper but in the previous years it was amazing. My advice to those wanting to work there get off the phones and stay off.
well thanks for being honest and sharing your experience
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Old 05-24-2013, 08:27 PM
 
Location: San Antonio, TX USA
5,159 posts, read 9,674,742 times
Reputation: 7949
Quote:
Originally Posted by mrsb057 View Post
Worked there for 7 years in different departments. I will say if you're off the phones you love the place. If you're on the phones you will hate it. You are micromanaged beyond belief. If you stop your incoming calls for a certain number of minutes to finish or wrap up an account your manager will send you an instant message at the 30 sec marker asking if you need assistance. At the 2 minute marker she/he will come by your desk and hover. It could have just been my department but I've heard similar stories. It was a wonderful place when I first started years ago it was far more relaxed and less stressful than what it has become. After 2 surgeries last year I decided to throw in the towel after the bonus this year. Call volumes were terrible and I saw too many good people being canned over this new sales scale. Management was getting crazy with their new sales environment which is total garbage I will never understand how you will have someone who has been with the company say 15+ years before there was hard sales involved tell me how to solicit products to members when they as managers have never done the job themselves using the new metrics or sales tools. Sorry I feel that if you're going to lead me in to battle please have some type of battlefield experience.

I slowly started to pull products away from the company. Rates started to soar and I hate being offered something every time I call. Plus with so much outsourcing I worry the person on the phone didnt process my request as it should be. I decided to click on the OPT OUT button on the website that stops the reps from making referrals. I've left my homeowners, my jewelry, life insurance, and banking. I try and maintain my own accounts online to avoid having to deal with less than competent reps. My auto has gone elsewhere. They are no longer competitive in that market.

Overall I loved working there for the first 3 years it was all downhill after that. I made great friends. Working there allowed me to accomplish a lot with their benefits package. Their tuition assistance is outstanding and better than most. The healthcare plans have slowly started to take a trip towards the crapper but in the previous years it was amazing. My advice to those wanting to work there get off the phones and stay off.

Thats the best advice there is. I've been there just about a year, and I am trying EVERYTHING I can to get off the phones.
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Old 05-25-2013, 10:34 AM
 
Location: NW near Sea World...and in a house
546 posts, read 1,312,255 times
Reputation: 331
Quote:
Originally Posted by Me007gold View Post
Thats the best advice there is. I've been there just about a year, and I am trying EVERYTHING I can to get off the phones.
A friend of mine was able to get out of overnight after 5 years and became a fraud processor for the bank. She was so excited and everything was great for about a year or two and the she and 3 others got canned for not completing enough claims quickly enough.
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Old 05-28-2013, 02:50 PM
 
Location: Port St. Lucie Florida
36 posts, read 52,127 times
Reputation: 15
I applied for a collector position there. I'm relocationg to San Antonio and the job description seemed up my alley. Now that I read the above I don't think it's for me. I've worked in call center environments but I don't like to be micromanaged to the second. If the managers have a stopwatch on their employees then what other work is the manager doing?
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Old 05-28-2013, 04:30 PM
 
1,791 posts, read 2,434,825 times
Reputation: 1421
Quote:
Originally Posted by becky76 View Post
If the managers have a stopwatch on their employees then what other work is the manager doing?
Pretty much nothing else. Managers at USAA in the call center area are glorified babysitters that get paid 3-4 times more then the people they babysit and do a fraction of the work.
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Old 05-29-2013, 06:52 PM
 
Location: Port St. Lucie Florida
36 posts, read 52,127 times
Reputation: 15
Thank you for the feedback. It is very much appreciated. If you hire the right people then they shouldn't have to "babysit" their employees.
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Old 05-30-2013, 05:33 PM
 
22 posts, read 20,404 times
Reputation: 19
worked there a year myself in web support. was great at first until they tried forcing us to sell credit cards, etc. These are poeple who were calling for support on getting their passwords reset and Im forced to ask them if they want an auto or home equity loan. was utter crap.
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Old 09-07-2014, 02:08 PM
 
Location: Phoenix, AZ
10 posts, read 18,211 times
Reputation: 13
How often are shift bids at usaa?
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Old 09-07-2014, 02:40 PM
 
Location: San Antonio, TX USA
5,159 posts, read 9,674,742 times
Reputation: 7949
Quote:
Originally Posted by Thunderbolt25 View Post
How often are shift bids at usaa?
Depends on business need. It could be every 3-4 months, 6 months, or even a year. When I worked there I was in IRU. I was there for about 2 years, and we only had 3 shift bids that entire time. Never got a new shift either.
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