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Old 07-30-2013, 11:16 AM
 
447 posts, read 844,861 times
Reputation: 750

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My TWC bill had a $5 line item this month that said "payment processing fee". I called to ask why this suddenly appeared. Agent said it was a fee for processing my payment over the phone.

However, I did not make payment over the phone, I use a billpay service.

She removed the charge, but you may want to inspect your statement and see how widespread this error is.
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Old 07-30-2013, 12:18 PM
 
Location: 78250
937 posts, read 2,162,696 times
Reputation: 335
I just checked mine and no $5 payment processing fee, i always pay my bill online
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Old 07-30-2013, 02:42 PM
 
Location: San Antonio, Texas
467 posts, read 914,244 times
Reputation: 234
I just got an email notice that the modem lease is going up...$$$...I think it read...$5.99 a month...Time to buy my own,...
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Old 07-30-2013, 03:00 PM
 
Location: 78250
937 posts, read 2,162,696 times
Reputation: 335
Quote:
Originally Posted by Pachuco2 View Post
I just got an email notice that the modem lease is going up...$$$...I think it read...$5.99 a month...Time to buy my own,...
didn't know you were allowed to use your own Modem with TWC rather than renting theirs.
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Old 07-30-2013, 04:00 PM
 
1,355 posts, read 890,814 times
Reputation: 1090
Quote:
Originally Posted by jons_wifey View Post
didn't know you were allowed to use your own Modem with TWC rather than renting theirs.
They only allow certain makes and models.

https://www.timewarnercable.com/en/r...our-modem.html
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Old 07-30-2013, 04:25 PM
 
1,175 posts, read 1,179,454 times
Reputation: 1330
Motorola SB6141 is a good choice or if you want to go a little cheaper you can get the SB6121 like I did.
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Old 07-30-2013, 04:40 PM
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Location: Ohio
16,823 posts, read 33,226,435 times
Reputation: 13612
Quote:
Originally Posted by jons_wifey View Post
didn't know you were allowed to use your own Modem with TWC rather than renting theirs.
This just started last year.

Can you BYO Time Warner cable modem?
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Old 07-30-2013, 06:23 PM
 
1,004 posts, read 1,183,726 times
Reputation: 985
Quote:
Originally Posted by jons_wifey View Post
I just checked mine and no $5 payment processing fee, i always pay my bill online

I also pay my bill online.

But check your payment history.

Mine showed a payment made on July 1, 2013
& a pending payment "due" on July 25.

My wife thinks that there should not be 2 payments
made for the same month.

I called TWC. They said yes...it's due on the 1st & the
25th of the month.

I told them that this was not acceptable & I would have
no choice but to cancel & go to another provider.

A minute later, the agent apologized & told me that since we
were long time customers, it would not be due until the month
of August. Plus I received a free promo for 1 year .
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Old 08-31-2013, 07:49 PM
 
255 posts, read 357,060 times
Reputation: 263
I just got the modem rental increase, too, to $5.99. While the company did tell me that I could always buy my own, I remarked that they would rig it so that they would not support any modem I purchased for very long, forcing me to buy a new modem, or conclude that I'm better off renting one of theirs at an even higher price in the future. That's how companies like TWC work, and I find it so irritating. I asked three people at TWC how long they would support the modem models that they are suggesting, and no one will get back to me about that (surprise, surprise). Has anyone else asked this, and did you get an answer? Thanks.
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Old 08-31-2013, 08:24 PM
Bo Bo won $500 in our forum's Most Engaging Poster Contest - Tenth Edition (Apr-May 2014). 

Over $104,000 in prizes has already been given out to active posters on our forum and additional contests are planned
 
Location: Ohio
16,823 posts, read 33,226,435 times
Reputation: 13612
Quote:
Originally Posted by Proffer View Post
I asked three people at TWC how long they would support the modem models that they are suggesting, and no one will get back to me about that (surprise, surprise). Has anyone else asked this, and did you get an answer? Thanks.
What you're asking is a trade secret. It would reveal the company's future plans for their network, so they're not going to tell you that. Honestly, those kinds of decisions are probably made higher at the corporate level higher than anyone who works for TWC in San Antonio.

I think I paid about $80 for the modem I bought from their recommended list last year. At a savings of $6/month, owning my modem pays for itself in 14 months.

I know enough about cable modem technology to be assured that my modem won't be obsolete in 14 months. I'd be surprised if it's obsolete in 10 years. It may not support their top level of service in 10 years, but TWC will still offer the level of service I have now in 10 years.
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