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Old 12-16-2013, 07:25 PM
 
Location: San Antonio, Texas
4,274 posts, read 6,629,033 times
Reputation: 3910

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We have AT&T service & our landline was cut by CPS Energy working on our neighbor's lot approximately 20 feet from our boundary. We have no phone line & no DSL Internet.

What we would like is to be reimbursed for the loss of service. Do we take it up with AT&T or with CPS Energy? What options do we have? Has anyone been in this sort of situation before?

Thanks in advance!
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Old 12-16-2013, 07:38 PM
 
6 posts, read 12,424 times
Reputation: 17
call AT&T, There is zero reason you should be paying for a service you didn't have for the full month.
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Old 12-17-2013, 07:17 PM
 
Location: San Antonio, Texas
7 posts, read 8,443 times
Reputation: 14
If you report it to At&t, they will credit your account for the loss of use. This happens more than you think, and you may need to get a supervisor on the line to ensure you get credited. You can always go to a local At&t store (make sure it is a corporate location) and talk to someone in person. If you can't get anywhere, contact CPS by phone and their Facebook. No one likes bad publicity.
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Old 12-17-2013, 07:40 PM
 
Location: San Antonio, Texas
4,274 posts, read 6,629,033 times
Reputation: 3910
Actually, as it turns out, it seems to have been fixed within 12 hours! Decent effort in my opinion.

I guess it doesn't quite matter enough for me to pursue it? It was a slight nuisance at the time because we had time-sensitive calls at the time & we needed to check e-mails, as well, but now we're just grateful to have it back as well as grateful for it being out for such a short period of time.

Could have been a lot worse.
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