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Old 05-06-2015, 09:54 AM
 
355 posts, read 450,980 times
Reputation: 228

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this is news to me. I got the new modem but nothing about a phone number to call. what is the number?



Quote:
Originally Posted by ranchodrive View Post
Just received a voicemail from TWC today.
I can plug in the new modem which I received last week.

TWC has provided a phone number to call who will then
activate the modem at no charge.
'09er
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Old 05-06-2015, 11:58 AM
 
Location: San Quilmas, Tx
4,089 posts, read 6,111,501 times
Reputation: 9135
Quote:
Originally Posted by Labamigo View Post
this is news to me. I got the new modem but nothing about a phone number to call. what is the number?
Just call their service line and give the rep your modem MAC number (make sure you've got it connected and you're using it at the time). It's not rocket scientist material.
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Old 05-06-2015, 05:47 PM
 
Location: San Antonio, Tx
7,685 posts, read 8,154,375 times
Reputation: 9254
Quote:
Originally Posted by ranchodrive View Post
Just received a voicemail from TWC today.
I can plug in the new modem which I received last week.

TWC has provided a phone number to call who will then
activate the modem at no charge.
'09er
Shouldnt even have to call them. The modem should have come with instructions to activate online
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Old 05-07-2015, 12:12 AM
 
1,004 posts, read 1,185,162 times
Reputation: 985
Quote:
Originally Posted by Labamigo View Post
this is news to me. I got the new modem but nothing about a phone number to call. what is the number?
From TWC:

"Once you have installed the new modem we sent you simply call the number
we provided in the "Easy Connect Guide" to activate it."

The number is on the 2nd page of the guide.
1-877-309-5869.

Voicemail ends with:

If you have any questions pls. call 1-855-692-3154.
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Old 05-07-2015, 07:50 AM
 
733 posts, read 868,630 times
Reputation: 409
when you replaced the modem, did you see speed increases? i havent rebooted my modem in a week. the last time i did is when i noticed the 4 extra downstream channels.
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Old 05-13-2015, 01:01 AM
 
Location: San Quilmas, Tx
4,089 posts, read 6,111,501 times
Reputation: 9135
Maxx just hit. 55 down....5 up.
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Old 05-13-2015, 01:18 AM
 
Location: San Quilmas, Tx
4,089 posts, read 6,111,501 times
Reputation: 9135
Retest:

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Old 05-13-2015, 05:33 AM
 
Location: NW San Antonio
191 posts, read 242,810 times
Reputation: 179
Same here on Culebra a mile outside 410.

Now I just have to get them to give me back the Turbo tier that got taken away by mistake 6 months ago.
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Old 05-13-2015, 08:52 AM
 
Location: San Antonio, Tx
7,685 posts, read 8,154,375 times
Reputation: 9254
Holy cow!!



When I first got the new modem I was at like 22 down and 3 up.
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Old 05-13-2015, 09:27 AM
 
Location: San Antonio
19 posts, read 19,840 times
Reputation: 10
Nice guys. Grats on the upgrade finally! Still waiting on mine. Of course mine is supposed to NOW be upgraded the 2nd week of June. Pushed back from last week of April, then first week of May...
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