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Old 06-10-2015, 10:01 AM
 
733 posts, read 868,167 times
Reputation: 409

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got a letter finally, said i was eligible for up to 300 megs now. rebooted modem. nope. called tech support. nope.

spoke with this rude ass.. b.. word i wont say named GENA (GDI) who kept saying i was eligible... IN A MONTH. july 8th is when my area will supposedly get the upgrade. also learned somehting new about TWC policy:

apparently they will send you letters saying you are eligible for an upgrade a month in advance. no other frickin company does that. stupid.. word i wont say that begins with a B said T-mobile does the same thing. ironically, i have tmobile and called her out on that lie. she asked me 'is there anything else i can help you with' after i told her she was lying.

really cant wait for google fiber to take over this city.
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Old 06-10-2015, 10:17 AM
 
1,175 posts, read 1,179,632 times
Reputation: 1330
That's so funny
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Old 06-10-2015, 10:56 AM
 
733 posts, read 868,167 times
Reputation: 409
its funny, but was so infuriating when i was on the phone with her. seriously, who sends out a notice saying 'hey you can get an upgrade for free! simply call this number and speak to a rep 24/7' but it turns out the upgrade isnt available for a month??
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Old 06-10-2015, 11:41 AM
 
Location: NW San Antonio
191 posts, read 242,707 times
Reputation: 179
They let you know ahead of time so you can get a new modem if it's needed.
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Old 06-10-2015, 11:50 AM
 
Location: San Antonio
19 posts, read 19,832 times
Reputation: 10
I haven't received a letter yet but supposibly I am to get my upgrade next week on the 18th. I was told by 3 separate support. (phone, chat, local drop off) At least they are starting to be more consistent. Still not holding my breath though.
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Old 06-10-2015, 12:55 PM
 
733 posts, read 868,167 times
Reputation: 409
it wasnt letting me know. we've already known for a while. this letter explicitly says YOU ARE ELIGIBLE FOR AN UPGRADE to the 300meg service.

good news is i complained on twc's twitter about their unruly billing lady. they called me back after listening to the call, apologized and gave me 3 free months of service. unruly employee will be 'educated on twc policies'.

Quote:
Originally Posted by Swarley View Post
I haven't received a letter yet but supposibly I am to get my upgrade next week on the 18th. I was told by 3 separate support. (phone, chat, local drop off) At least they are starting to be more consistent. Still not holding my breath though.
they told me july 8th for sure this time. last month it was the 28th, then june 18th. now july 8th. :\
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Old 06-11-2015, 08:11 AM
 
Location: San Quilmas, Tx
4,088 posts, read 6,109,996 times
Reputation: 9135
TW is probably monitoring this thread....
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Old 06-11-2015, 08:15 AM
 
Location: New Braunfels, TX
6,277 posts, read 9,047,308 times
Reputation: 6380
Quote:
Originally Posted by Deep Forest View Post
TW is probably monitoring this thread....
.......and laughing that anyone believes what they say!
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Old 06-11-2015, 08:35 AM
 
Location: San Quilmas, Tx
4,088 posts, read 6,109,996 times
Reputation: 9135
Quote:
Originally Posted by TexasRedneck View Post
.......and laughing that anyone believes what they say!
They only tell you what you want to hear...
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Old 06-11-2015, 02:26 PM
 
Location: San Antonio
21 posts, read 21,513 times
Reputation: 21
Looking forward to the higher speeds, especially since we cut the cord about 3 years ago.
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