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Old 06-12-2015, 11:04 AM
 
27 posts, read 32,310 times
Reputation: 27

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The uptime is horrid, they take down the entire network almost every night for at least 2 hours.
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Old 06-12-2015, 12:06 PM
 
107 posts, read 114,553 times
Reputation: 64
I'm still waiting for the modem. Requested one in April, received it, but it didn't support a landline. Called back and was told I'd need to use 2 modems to use my landline. I've since returned the one sent and requested the new one 5 times; 4 times the order has been cancelled with no explanation. At the time, I couldn't go pick one up. I was also charged two different months for this reclusive modem.

At this point, my desire for a new modem is fighting with my desire to speak with a customer service rep who is not incompetent. Not sure yet which desire will win. (Or even if I'll stay with TWC.)
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Old 06-12-2015, 08:53 PM
 
27 posts, read 32,310 times
Reputation: 27
Quote:
Originally Posted by Tree Frog View Post
I'm still waiting for the modem. Requested one in April, received it, but it didn't support a landline. Called back and was told I'd need to use 2 modems to use my landline. I've since returned the one sent and requested the new one 5 times; 4 times the order has been cancelled with no explanation. At the time, I couldn't go pick one up. I was also charged two different months for this reclusive modem.

At this point, my desire for a new modem is fighting with my desire to speak with a customer service rep who is not incompetent. Not sure yet which desire will win. (Or even if I'll stay with TWC.)
You need to learn to speak hindi
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Old 06-14-2015, 07:08 AM
 
2,600 posts, read 6,123,427 times
Reputation: 2437
When you get the new router and set it up, you'll start having problems.

I already had (2) of the newer routers for the MAXX SPEED, and finally the third one that's completely different is working but my speeds have lowered.

The CAT department is now working on this issue, they've been to my home (7) times and they're still scratching they're heads.

Either hard wired or wireless and using either settings, 2.4 or 5-G, the speeds have dropped and this is with turbo !!!

More to come when they get it running like before.
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Old 06-18-2015, 09:12 AM
 
Location: San Antonio
19 posts, read 19,837 times
Reputation: 10
Well to my surprise my upgrade did happen on the 18th like they stated. Since 2am this morning these are my new speeds. Around where they should be I supposed. Lets see how stable it is.



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Old 06-18-2015, 09:46 AM
 
Location: San Antonio
21 posts, read 21,526 times
Reputation: 21
Quote:
Originally Posted by Swarley View Post
Well to my surprise my upgrade did happen on the 18th like they stated. Since 2am this morning these are my new speeds. Around where they should be I supposed. Lets see how stable it is.
Thanks for sharing. Which plan is that...Turbo?
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Old 06-18-2015, 09:48 AM
 
Location: San Antonio
19 posts, read 19,837 times
Reputation: 10
You're very welcome. Yes, that is turbo. In the 78223 area.
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Old 06-18-2015, 11:04 AM
 
Location: Here
10,867 posts, read 11,944,593 times
Reputation: 5990
I'm still chugging along at 34 mbps in 78260. They say we are supposed to get the upgraded speeds on 7/8. I guess I can't complain though as I'm basically getting free internet for a year after calling in about the astronomical amount of money I've been paying them over the years with less than stellar service.

I did go into TWC this morning and they FINALLY got new HD-DVR boxes. About time they finally got rid of those Scientific Atlanta 8240's they've been using since 2007!
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Old 06-18-2015, 04:27 PM
 
Location: San Antonio
425 posts, read 516,460 times
Reputation: 379

78261
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Old 06-18-2015, 04:46 PM
 
27 posts, read 32,310 times
Reputation: 27
Quote:
Originally Posted by 01Snake View Post
I'm still chugging along at 34 mbps in 78260. They say we are supposed to get the upgraded speeds on 7/8. I guess I can't complain though as I'm basically getting free internet for a year after calling in about the astronomical amount of money I've been paying them over the years with less than stellar service.

I did go into TWC this morning and they FINALLY got new HD-DVR boxes. About time they finally got rid of those Scientific Atlanta 8240's they've been using since 2007!
A godsend, the old ones were just horrid.
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