I'm a Time Warner Customer too.... (buying, live in, move to)

[wCat]

.....but I'm not sure I like it. I have the whole works, cable TV, DSL, and Digital Phone. At first it was a good deal with the intro offers, but I've had too many glitches that irritate me to no end. I do like paying one bill however, but it's a whopper!

BUT...OTH....SBC (now ATT) was not any better and worse with customer service. I can't even write about it with getting angry.

I suppose it's a lesser of two evils? Or three if you opt for a dish?

Any thoughts or suggestions? (or is this topic ok for discussion?)

[AnthonySA]

I have had Digital Phone for over a year now and I have had zero complaints and a couple minor interruptions/glitches all resolved in no more than a day. I think the service is great. I also have heard many other people complain about Time Warner, I guess they like me lol

[MichelleSG]

What kind of problems have you been having? I have the package deal and yeah it's like $165/month and we only have 1 tv but we haven't had any problems *crosses fingers*. SBC is awful I used to have it, plus their internet service (for us at least) was incredibly slooooow. I understand dish is nothing to get excited about either, I haven't had enough issues to bother buying one of those behemoths though.

[raven69david]

We're stuck in a cable monopoly at this time. I wish others (i.e. Comcast, Adelphia, Cablevision, etc) were around to have some competition that would benefit us, the consumers.

I have all 3 services and put up with them. My cable service is ok, but since i own Plasma & LCD high-def tv's i need great high definition programming. The signal is so compressed i can't enjoy the true potential of my tv's. We have all the channels and 2 high def DVR's. Total we pay is just under $200.00.

My phone sporadically goes out so thank goodness i have a mobile phone in case of emergencies. Very scary to be without a phone, especially when you have a young infant.

Roadrunner is the best so far. Not too many problems and they don't outsource their tech support.

[210]

Originally Posted by raven69david

We're stuck in a cable monopoly at this time. I wish others (i.e. Comcast, Adelphia, Cablevision, etc) were around to have some competition that would benefit us, the consumers.

Those companies are too busy being monopolies in other cities. lol

[musicman1972]

I work for a cable company in California that use to be part of Time Warner Cable, but I will bite my tongue. Everyone's experience is different, and we all have a right to express our opinions.

Hello to eveyone.

[catriona]

My neighbor switched to digital Time Warner phone and had lots of trouble with it. He showed up at our door mad as a hornet one day because his phone service had been out for several hours. We will keep our AT&T, thank you!

We are also have the local cable/HD service and have not had any problems with it to speak of. Sometimes the cable box resets itself and is off for a few minutes, which is irritating, but otherwise, we've been okay with it.

We went from dial-up to Roadrunner and so far, it's been good. I just wish that Time Warner would give a discount to those that have 2 of their services. Or do they and I just don't know it?

[musicman1972]

They do. Go here: http://www.timewarnercable.com/sanan...html?menu=7270

They have some two-service bundles on the left as well.

Regarding AT&T, I've not seen its new fiber to the premises (FTTP) and fiber to the node (FTTN) services, but I'm curious to. If anyone has their video services w/HDTV, let me know how you like it. We don't have it in the city I live in, yet.

I would like to move to SA within 2007, if an interesting high-paying job opportunity pops up. It would be interesting for me to see AT&T and TWC go head to head with their competing phone/data/video services.

[Dementia_Impaled]

I suppose I'm a Luddite in some respects; I know a few people who have digital phones and have headaches with them. The telecommuting customer service companies I'm considering don't allow digital, so I'm staying with good-old basic land line for $15/mo. Yeah, I don't have caller ID, but I *do* have an answering machine...with microcasettes .

[OzzyRules]

For customer service I like Time Warner. I remember having to wait all day with the old phone companies. At least TW breaks the waiting period into half days.