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Old 03-25-2008, 09:18 PM
Location: San Antonio, TX
1,512 posts, read 2,609,997 times
Reputation: 2219



We looked at those houses and thought the same thing. I said as much to the sales manager at Alamo Ranch. She was surprised (go figure), but admitted that the lack of easy access makes a difference to a lot of people. We thought the same, and didn't like the fact that the surrounding land has some old (dilapidated) houses and trailers within view of the new homes. To us, that was a deal-breaker.

I must say that our building experience wasn't entirely painless, but this wasn't our first home, either. We expected a few bumps in the road--all of which were handled with professionalism and expediency. I really think that the new homeowner must go into the process with the expectation that there will be problems, no matter how big the builder or how custom the home. It's just the nature of the game.

BTW, I would also submit that most of the problems people have with any builder are not the direct result of the builder's practices. Instead, it is the subcontractor who is usually at fault for shoddy workmanship or corner-cutting. If the buyer is that concerned, it would be highly advisable to hire an independent inspector to check things out at each major milestone.

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Old 03-26-2008, 08:37 AM
Location: Florida
99 posts, read 364,724 times
Reputation: 79
I have to chime in with my Meritage experience.

I currently own a Meritage home that I closed on in December. I left quite a few little things that still needed to be done for after the close.

I got a little nervous that once the home closed, I wouldn't be able to get Meritage to fix any of the outstanding issues.

The exact opposite happened. The construction manager answered his phone everytime I called. He was so responsive to every little request. I was very impressed with the customer service I received.

The Meritage folks never gave me attitude about any of my requests and always worked on each item until I was completely satisfied.

Now it's March and my list is complete. I couldn't be happier with my Meritage home. I guess it really does depend on the local crew.
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