SA, Last Restaurant/Place You Ate At (Austin, New Braunfels: rapes, summer)

[lsdude]

Originally Posted by jwebtx

Chama Gaucha- Meat Quality C-/D+, Salad Bar B+, cheese rolls & other accompaniments at table A-, dessert B-, service B+, wine list B-, setting for large groups A (noise was not a factor and the space was inviting). Cost approximates $55 pp w/ food, drink, and tax.

We dined at Chama Gaucha during the Holidays and I was impressed. The quality of the meat selections and the salad bar were outstanding. I was disappointed at their lack of Texas wine but we tried an Earthquake Lodi Cab that was wonderful.

[pr57001]

Originally Posted by LittleTPot

We went to Brasserie Pavil on Saturday night for a celebratory dinner. The food was fine but the service was abysmal. We kept having to get up and help ourselves to water at the service station, as the waiter rarely came to check on us. When I finally called him out on his inattentiveness, he was really sarcastic to me. The manager came over and offered us a free round of wine. Of course after they brought the mini carafes for each of us, my mother had to traipse around the restaurant looking for someone to bring her a wine glass. The bill for four of us was $187 excluding tip. We'll never go back to that restaurant again, as I think that for the price we deserve decent service.

I would send the Manager a note, call, or e-mail...in addition to what you did on site. At one point or another, someone on this board has posted about bad service or food at probably every restaurant in town. The way to improve this, collectively, is to let the managers and owners of these establishments know that you care. In our business (not a restaurant...), we love when we actually receive a customer complaint that gets escalated, because we know most of the time the unhappy customers don't let us know.

I had a horrible experience at Morton's downtown, steak was AWFUL. They made it up to me in a VERY generous way, and the return meal was fantastic. They now know they had a problem, I got "made whole", and they have retained a customer. Perfect solution. Had they not been so responsive when I complained, only then would I have pulled out the "will never go back again" card.

[cr1039]

Originally Posted by Herbrocks

Lots of DENNYS in SA, check the YPs for locations.

The Broadway one is a DENNY's "DINER", I seem to reall they have a slightly different menu (fewer dinner entrees), but I'm not positive.

I think DENNY's breakfasts are slightly better than JIMS, but I love JIMS cheese soup, and the fish (not fresh) is pretty good.

That's right Herb and WilGar. The one downtown, duh! I totally forgot about the one next to the La Quita or what not hotel...isn't there some joke about Denny's always being located by a hotel?

Plus Herb, you had that story about the scammers.

And Denny's "Diner", neat.

[Leo Lemmer]

Aldo's Italian Ristorante (Wurzbach at Fredericksburg )--Superb!

Zorro's Buffet (Bandera near Wurzbach)--Superb and cheap!

[pr57001]

Originally Posted by cr1039

That's right Herb and WilGar. The one downtown, duh! I totally forgot about the one next to the La Quita or what not hotel...isn't there some joke about Denny's always being located by a hotel?

¥es, the limited service hotels found a better ROI in selling the out-parcel to a restaurant (24/7 it so happens) so they didn't have to CapEx/cash flow one! Seems as though we are seeing a reverse in thinking at the moment...at least a hypid with the Alofts and Hyatt Places en vouge right now.

[HillCountryHotRodMan]

Originally Posted by cr1039

I totally forgot about the one next to the La Quita or what not hotel...isn't there some joke about Denny's always being located by a hotel?

Something like this:

Q: What does "La Quinta" mean in Spanish?

A: "Next to Denny's"


Or something like that. Heard that a looooong time ago. Slept since then.

[lciorciari]

Originally Posted by LittleTPot

We went to Brasserie Pavil on Saturday night for a celebratory dinner. The food was fine but the service was abysmal. We kept having to get up and help ourselves to water at the service station, as the waiter rarely came to check on us. When I finally called him out on his inattentiveness, he was really sarcastic to me. The manager came over and offered us a free round of wine. Of course after they brought the mini carafes for each of us, my mother had to traipse around the restaurant looking for someone to bring her a wine glass. The bill for four of us was $187 excluding tip. We'll never go back to that restaurant again, as I think that for the price we deserve decent service. My friend and I met at Tomatillo's on Broadway Sunday night for dinner, and the service there was a million times better than at Brasserie Pavil.

Dear Mr/Ms. LittleTPot,

My name is Luciano Ciorciari, and I am the General Manager for Brasserie Pavil. I am writing in response to the comments listed.

I would like to assure you that it is our strong desire to rectify the situation and correct the perception of our restaurant in your eyes.

Please know I have shared your comments in respect to the service inconsistencies with the service staff. It is our desire to exceed the expectations of our guests and I would welcome the opportunity of making things right for you. I am providing my personal cellular phone, 210-884-3092, and my email address, [email]lciorciari@brasseriepavil.com[/email], should you be willing to afford us the opportunity to get in direct contact with you.

Thank you again for your honest feedback and I respectfully hope to speak with you soon.

Luciano Ciorciari

General Manager

[sapphire]

Whoa!

[BenjaminNicholas]

Originally Posted by lciorciari

Dear Mr/Ms. LittleTPot,

My name is Luciano Ciorciari, and I am the General Manager for Brasserie Pavil. I am writing in response to the comments listed.

I would like to assure you that it is our strong desire to rectify the situation and correct the perception of our restaurant in your eyes.

Please know I have shared your comments in respect to the service inconsistencies with the service staff. It is our desire to exceed the expectations of our guests and I would welcome the opportunity of making things right for you. I am providing my personal cellular phone, 210-884-3092, and my email address, lciorciari@brasseriepavil.com, should you be willing to afford us the opportunity to get in direct contact with you.

Thank you again for your honest feedback and I respectfully hope to speak with you soon.

Luciano Ciorciari

General Manager

Bravo! Now that's follow-up customer service... Well done.

I think it speaks volumes about an eatery for a GM to come onto this board and solicit his apology, as well as a possible way to rectify the situation.



BN

[LittleTPot]

Originally Posted by lciorciari

Dear Mr/Ms. LittleTPot,

My name is Luciano Ciorciari, and I am the General Manager for Brasserie Pavil. I am writing in response to the comments listed.

I would like to assure you that it is our strong desire to rectify the situation and correct the perception of our restaurant in your eyes.

Please know I have shared your comments in respect to the service inconsistencies with the service staff. It is our desire to exceed the expectations of our guests and I would welcome the opportunity of making things right for you. I am providing my personal cellular phone, 210-884-3092, and my email address, lciorciari@brasseriepavil.com, should you be willing to afford us the opportunity to get in direct contact with you.

Thank you again for your honest feedback and I respectfully hope to speak with you soon.

Luciano Ciorciari

General Manager

I certainly wasn't expecting this and I can't tell you how much I appreciate your concern. I'll be in touch with you regarding our experience. Again, it's encouraging to see how concerned you are about the experience of your patrons.

(and can I add a "holy smokes!!!!")