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Old 07-07-2009, 01:46 PM
 
Location: San Antonio
1,532 posts, read 3,332,472 times
Reputation: 644

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THANK GOODNESS!!! The parts are covered under warranty!!! We are just under the wire, the warranty expires in November! Now, as far as labor goes, it's going to be between $500-$1000 because they have to pull out all kinds of stuff and whatnot. I hope it's closer to $500 and that this will last us for awhile! We just changed those big thick filters in January, and now we just did them again. So, about every 6 months is when we change them normally. Here's hoping and praying that everything else goes OK.
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Old 07-07-2009, 02:11 PM
 
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I work in a hotel and I see so many guest who check in because the AC has went out in their homes!
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Old 07-07-2009, 03:16 PM
 
Location: Wiesbaden, Germany
13,807 posts, read 26,278,563 times
Reputation: 3987
I've been very tempted to do that myself. This is not the city to be in without a/c for about 350 days/year.
so what was the actual verdict anyhow? leak in the inside coil? I would seriously consider an extended warranty if they offer it, if the price is right, and if you can afford it. Those cover parts and labor and it's so nice to have them come out for hours and replace things and only have to sign the piece of paper. However, make sure you are absolutely sure of what they cover. If it only covers one instance per part then tell them to take a hike and don't take their word for it either, make sure it's in writing.
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Old 07-08-2009, 10:57 AM
 
Location: San Antonio
1,532 posts, read 3,332,472 times
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OK, so today we had a guy come out, a little more experienced, and said that the problem wasn't what the other guy thought. Apparantly, the AC people that our builder hired put the wrong evaporator coils on our unit when they built our house. So, since that happened, they won't cover the parts and to just fix the one unit that is broken right now, it is going to cost us $2800. I could just cry.

So, here's my question. Is there any point on going to the builder and complaining? Anything we can do at all? Just suck it up and pay the $2800? We aren't the original owners of the house, but they are still building in our neighborhood. I'm really not sure what to do. Help!
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Old 07-08-2009, 11:12 AM
 
Location: San Antonio
1,289 posts, read 3,331,574 times
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Personally I would show them the appropriate documentation showing what was installed and what should have been installed and ask to have the problem remedied.

Failing that you might consider looking into small claims court to get reimbursed for the repairs.
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Old 07-08-2009, 12:12 PM
Status: "just keep scrolling then?" (set 5 days ago)
 
14,609 posts, read 31,121,256 times
Reputation: 6650
Get another opinion.
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Old 07-08-2009, 12:20 PM
 
Location: Wiesbaden, Germany
13,807 posts, read 26,278,563 times
Reputation: 3987
are these people from the company that originally installed the a/c? I would only go with them, especially since this is obviously their problem. Definitely mention legal action.
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Old 07-08-2009, 12:27 PM
 
1,740 posts, read 5,181,986 times
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At this point the builder isn't liable. The only leverage you could have had would have been for your inspector to identify the problem (mismatched coils to compressor) before you closed so that the original owners could have then forced the builder to fix the issue. Clearly the HVAC Sub didn't do it right and the builder either didn't catch it or didn't care - but that is why you hire a very detailed inspector - ESPECIALLY for things like A/C and other major mechanical items. Does your inspector warranty his work? If so - go back to him and inquire why this wasn't caught.
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Old 07-08-2009, 12:34 PM
 
1,740 posts, read 5,181,986 times
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Quote:
Originally Posted by rd2007 View Post
are these people from the company that originally installed the a/c? I would only go with them, especially since this is obviously their problem. Definitely mention legal action.
Legal action on what grounds? She didn't buy anything from that A/C company. Without that she has no "contract" that binds them to anything. When you buy a house used you are responsible as a home owner to make sure you have a third party inspector to document things like this. The original owner would have had grounds to have this fixed...but not the second owner...especially if after having the house inspected chose to move forward with the purchase.

Why do people jump to legal action so quickly? I hate seeing this person have to fork over a big bill to have something fixed - but the responsible party here is the home inspector and current home owner...no one else. If a person wants a new home with a warranty from a builder then then need to buy a new home. Buying one second hand whether five years or 100 years old carries risk - a major repair being foremost on the list of things to be warry of.

The only fall back would be if the home came with a home warranty either provided by the seller or purchased by the home owner.
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Old 07-08-2009, 12:37 PM
 
Location: San Antonio
1,532 posts, read 3,332,472 times
Reputation: 644
Quote:
Originally Posted by rd2007 View Post
are these people from the company that originally installed the a/c? I would only go with them, especially since this is obviously their problem. Definitely mention legal action.
I'm really not sure who installed our original unit since we are not the original home owners. We are going to keep working on this to see what can be done.
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