The worst & Best companies for Tech Support - Worst H.P. (iPhone, printer)
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What are everyone's worst and best companies for Tech Support?
My worst is HP Hewlitt- Packard. Just to get the settings right on one of their printers -- I've gone though days of support - hang ups - dropped chat by people barely literate in English and hopeless at technology.
They used to be ok however the chat - is well over an hour wait- they promise to get back to you but never do- they drop the conversation after they suggest things that do not work HOrrible
Best may be Apple-- OF course if one is not near an Apple Store it could be problematic. Nevertheless they fixed iphone and macbook issues -the young staffers seem to really want to help and they know English.
Also bad is Sprint and ATT when they forget you're on auto bill pay , will turn off your service without notice.
If Medicare and the US Government were included -they would be at the bottom with HP, however -- you know and they know you know- that you're dealing with government workers who really don't care.
HP Inida sucks for Consumer. HP in America for business customers is very good.
Lenovo Inida sucks for Consumers. Lenovo in America for business customers is decent at best, but all they care about is being off the phone in 11 minutes.
The problem with alot of tech support now, is that it is too metrics based, so the agents are poorly trained many times and are more to focus on a stupid script and taking as many calls as possible, so it seems like you are being rushed off the phones in America, and India will sit on the phone with you all day reading script after script.
Tech Support agents in general now adays are trained to show confidence, so they will confidentiality tell you alot of BS and the wrong answers if they dont know, versus saying I dont know and the customer gets angry. India at times can be more knowledgeable, but the language barrier makes the calls awful.
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