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Old Yesterday, 12:05 PM
 
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On a positive note (well, not positive) my wife lost her expensive iPhone XS Max last night while she was traveling and it started to walk away on its own as I could see it through Find My Phone.

After trying to call it, etc. to see if a decent person picked it up I put it in Lost Phone mode giving contact details and offering a reward...and later scheduled a remote erase. It was last seen just outside a train station so I think someone dumped it.

While it's an expensive problem, the most important things on the phone - the pictures - were safely backed up to iCloud, and everything else was locked down.

T-Mobile was really efficient in getting me a new SIM card (and disable the old one), and I ordered a replacement on Swappa which I'll get tomorrow. T-Mobile will also block the IMEI so nobody can casually reactivate it.

So while I still hate the Apple Store's experience the ecosystem is doing as much as it could to be easy to replace.
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Old Today, 09:18 AM
 
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I'm torn on the Apple experience. Most of our devices are in the ecosystem and it just "works", while I prefer a little more control over my devices, it is what it is. That being said, I hate going into an Apple store - I walked in this past weekend to get a watch and it was a 45 minute wait even if I already knew what I wanted. I went home, bought it online and walked into the store the next day. 5 minutes and I was done. I don't get why I can't just walk in and buy what I need - I had a 45 minute wait to purchase an iPad as well, it shouldn't take that long - I tell you what I want, someone hands it to me, I pay and walk out. I will say this though - our store is almost always packed to the gills and it's well staffed, I think they just don't know how to prioritize. I get that your average person going into an Apple store probably needs their hand to be held through the process, but they should definitely have a "line" for people who want to just walk in and walk out with their purchase.
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Old Today, 02:03 PM
 
6,799 posts, read 3,752,167 times
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Quote:
Originally Posted by ReblTeen84 View Post
I'm torn on the Apple experience. Most of our devices are in the ecosystem and it just "works", while I prefer a little more control over my devices, it is what it is. That being said, I hate going into an Apple store - I walked in this past weekend to get a watch and it was a 45 minute wait even if I already knew what I wanted. I went home, bought it online and walked into the store the next day. 5 minutes and I was done. I don't get why I can't just walk in and buy what I need - I had a 45 minute wait to purchase an iPad as well, it shouldn't take that long - I tell you what I want, someone hands it to me, I pay and walk out. I will say this though - our store is almost always packed to the gills and it's well staffed, I think they just don't know how to prioritize. I get that your average person going into an Apple store probably needs their hand to be held through the process, but they should definitely have a "line" for people who want to just walk in and walk out with their purchase.
In my case I was told there was an express line, they just didnít respect that.

Apple changed over 10 years ago when they became a consumer products / lifestyle company and no longer a tech company.
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