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Old 06-22-2010, 07:48 AM
 
Location: Tyler, TX
15,210 posts, read 18,492,417 times
Reputation: 8052

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The person working the poker room at a local resort casino tried to give me an extra $20 when I cashed out on Sunday - I pushed the $20 back to him when he laid it on the counter, and pointed at the chips, telling him what the right amount was.

If the tables were turned, I'd want someone to do the same. We all make mistakes, and a little honesty can go a long way in determining who (and what) you are.
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Old 06-22-2010, 10:34 AM
 
Location: Somewhere in northern Alabama
18,543 posts, read 55,461,975 times
Reputation: 32286
<shrug> I once contacted a store that had effectively not billed me for a $700 item. I also paid off a credit card that the lender had written off. There is an old saying - "We all have our price (where will will be dishonest)" Mine is pretty high.
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Old 06-22-2010, 11:15 AM
 
48,516 posts, read 85,098,321 times
Reputation: 18083
Quote:
Originally Posted by marmac View Post
I really don't think you are under any moral obligation as you weren't concealing anything when you bought it.

Years back I would have said differently as in my long life I always alerted the store if they undercharged me.

My attitude changed over the years as I NEVER even got a thank you for bringing it to their attention.

In fact one clerk rang up the new ( corrected ) amount and shrugged as she said-------" there ! You happy now? "

I am sick of trying to do " the right thing" when undercharged and being treated like the store is doing me a favor when I bring it to their attention.

I believe this attitude prevails because if someone said "thanks" , they feel that is admitting their mistake that they undercharged someone.

Nope-----the store can lose money before I bring it to their attention and then get treated like they are doing me a favor after I try to save them money and perhaps a clerk their job.

end of rant
The reward as is said is not in the praise you wil get from oters. It what you perosnally set as your standards. It is always doubtful that a clerk is going to thnk you for pointing out as mistake unless it cost him in todays society.Its like giving to charity giving IMO;it shouldn;t about bragging rights or praise from others really.
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Old 06-22-2010, 01:45 PM
 
9,807 posts, read 13,682,398 times
Reputation: 8170
I will mow my elderly neighbor's yard.
a " thank you" is given and that is sufficent .

If she shrugged her shouulders and said--------" does that make you feel better?:------- I doubt I would continue.

Nothing illegal about paying what the clerk states you owe.
If they undercharge, they are welcome to drive to my place and I will gladly correct it.

Why should I make an extra trip back to the business to correct their mistakes ?
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Old 06-22-2010, 07:32 PM
 
Location: Alexandria, VA
11,614 posts, read 20,770,772 times
Reputation: 17012
Everyone has their own personal level of doing the right thing.
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Old 06-23-2010, 11:32 AM
 
Location: Bradenton, Florida
27,236 posts, read 41,849,386 times
Reputation: 10962
Marmac,

I have some experience with this as I do work at a hardware store.

The person was not charged for 18 knobs, at a MINIMUM of 99 cents a piece, more likely around 3 to 4 dollars apiece.

As a customer, that kind of difference in price would set alarm bells ringing in my head while I was still in line! But then, I'm not the kind of customer who just swipes the card and forgets about it. I know generally how much it's going to cost before I walk up to the register. Even guesstimate the tax. If I'm off just by a dollar or two, I say thank you and I'm on my way, and probably don't even notice it. But if I'm off $5 or more, I'm definitely going to notice.
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Old 06-24-2010, 07:59 PM
 
Location: Alexandria, VA
11,614 posts, read 20,770,772 times
Reputation: 17012
I didn't express it very well on my previous post about levels of doing the right thing. I previously posted that I would and have returned to stores, called if it was an online order, etc. to correct a mistake. Sarcasm doesn't translate well online - bottom line to me is: I'm going to pay for what I got, a Karma kind of thing - treat all as we would like to be treated (do YOU want to be selling something that people basically steal?), we ALL pay for the shoplifters', folks who "get away with something", etc. by higher prices, unavailability, possibly No-Return policies, etc.
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Old 06-25-2010, 09:09 PM
 
178 posts, read 482,346 times
Reputation: 146
Quote:
Originally Posted by callalillies View Post
I went to home depot and bought 30 birdcage knobs and 19 leaf knobs. A few days later I was looking over the receipt and noticed the cashier only charged me for 1 leaf knob instead of 19.
Would you go back to the store and tell them? It's about $50 dollars worth of merchandise.
Go back and pay it. Why let $50 burn a hole in your conscience. You owe it anyway.
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Old 06-25-2010, 09:24 PM
 
Location: Say-Town! Texas
968 posts, read 2,227,557 times
Reputation: 566
Quote:
Originally Posted by Lilac Farm View Post
Go back and pay it. Why let $50 burn a hole in your conscience. You owe it anyway.

But if its not, then fuggedaboutit!
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Old 06-26-2010, 12:02 AM
 
Location: Southern California
15,087 posts, read 17,820,120 times
Reputation: 10301
I am not good at paying attention to the receipt when I am buying something that I'll only buy once like a rake or a shovel. If at the register the price comes out to be around what I figure it should be then I walk out the door and never look at the receipt - I'm lazy like that. For example, if the shovel costs $19.99, then when I hear how much I owe I absentmindedly will hand over the debit or credit card without much thought. Unless the cashier says, "That'll be $4.xx or $45.xx," I kind of zone out.

However, if I am buying something that I buy or order repeatedly, then after a while the price gets drilled into my head and I pay attention. For example, there is this noodle restaurant I go to once a week, every week. I know the price is supposed to be around $23.xx. When I go to the register to pay, sometimes, I don't know why, they ring the order up and it comes up as $21.xx or something lower like that. I always tell them that's not right and they either a) tell me not to worry about it since I'm a repeat customer, or b) recalculate it and get the right price.

Now if it's a week later, I can't say what I'd do because I never look at the receipt again after I bring the product home.
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