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Old 08-09-2010, 12:06 PM
 
1 posts, read 1,810 times
Reputation: 10

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Considering the adverse financial situations of certain people and families,
is it likely that consumers will begin exercising the "Satisfaction Guarantee" and returning partially used or dispensed groceries for refunds or replacements?

Legally, any valid and lawful element that parties agree to, becomes part of the contract or sale, and should be realizable and enforceable. A retailer's "Satisfaction Guaranteed or Your Money Back!" is part of the contract between that seller and the customer. That customer immediately has the private right to return the goods and request a refund, due to any reason of dissatisfaction. Dissatisfaction may mean: buyer's remorse, non-conformance of goods, damaged goods, or that the consumer is simply not satisfied.

As attorneys have concurred, ways to prevent this practice from occurring is to:

1. Exclude the "Satisfaction Guaranteed" from the specific purchase.

or,

2. Decline to sell to the prospective customer.

What will retailers such as Jewel-Osco and Trader Joe's, who have a refund policy, do?

In a very real sense, whether ethical or not, consumers with financial difficulties might begin making constant returns, and essentially, "eat for free."

Will the return and refund policies soon be changed or maybe no longer offered?

Also, despite a store's unconditional return and refund policy, will store managers have their careers adversely affected by what their bosses feel to be "excessive returns that could have been prevented, mitigated, or replaced with an 'up-sell'"?

I would like to have people share their thoughts and experiences regarding this subject.

Thank you
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Old 08-11-2010, 07:08 AM
 
1,492 posts, read 7,054,224 times
Reputation: 1429
Although money may be tight for alot of US families, I still think time is more valuable than money. Meaning- to take the time to keep up with the packaging and receipt....and then 'remember' to use the product and wait til it's near empty....then drive back to the store, wait in line....

just don't think folks set out to do this or very few do this.

But on the other hand, folks that are good stewards of their money will indeed get their money back if a product advertises or suggests something and then the consumer doesn't get it. No consumer likes to be taken advantage of or have their money 'stolen' from them.

My teenager is getting her first doses of consumerism...she purchased something from Target a kit that had a little tube of glue in it....well, the glue was dried up already when she opened it.

Back to Target for a refund. Hopefully she'll be dilligent in always getting what she paid for.
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