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Old 11-01-2011, 03:35 PM
 
1,021 posts, read 1,573,140 times
Reputation: 1039
Default New mattress sagging after one month

We just bought a new mattress........Charles Bridge King by Stearns and Foster. It is a pillow top and was over $2,200. My husband started to complain a couple of weeks ago saying that he felt the mattress was starting to dip. We had put up with the problem with our old mattress for several years. Now with only having this one for a little over a month, we can see a slight concave on both sides. We are average size.....not too overweight. Is this normal with a pillow top?
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Old 11-01-2011, 06:44 PM
 
Location: Out there somewhere...
27,544 posts, read 19,876,217 times
Reputation: 74627
Yes most of today's products are poorly made and pricey. We went through 6 mattresses in 5 years until I talked to a local matress manufacturer and he said the main thing to look for is the coil count. Anything under 850 coils on a queen size is weak. We got one with 950 coils and it sure made a difference. And he said the more expensive mattresses are no better than the cheaper ones, it's the firmness of the coil count that matters. We actually Googled this situation and found what he was saying was true.
And when we had those slumping ones, it was a joke to get the manufacturer honor the warranty. They always had an excuse, especially the excuse that it's not sunk in far enough for a warranty exchange.
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Old 11-01-2011, 09:07 PM
 
Location: Somewhere in northern Alabama
11,397 posts, read 25,413,162 times
Reputation: 13825
We switched from store bought mattresses to block foam with a topper mattress pad. Everyone is different, so if you want to continue paying a premium, go ahead. A 7" thick block of medium density foam makes a nice mattress for us that we can easily flip or move. The previous (king) mattress we had was nearly impossible to flip properly. We paid a LOT less, and it has lasted a LOT longer. Sorry I didn't think of it years ago. The mattress pad or topper is key to making the foam feel normal. A lot of folks don't like sleeping directly on foam.

If your mattress is breaking down after a month, you may have some sort of consumer law on your side. Check around.
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Old 11-03-2011, 02:46 PM
 
4,523 posts, read 5,437,944 times
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Did you call the store or Sterns and Forster? That shouldn't be happening after one month. Also..remember to turn and rotate your mattress for a even wear
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Old 11-06-2011, 04:48 PM
 
1,247 posts, read 3,418,274 times
Reputation: 695
Yeah, def call the store as soon as you can. It is too new for problems.
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Old 01-16-2012, 10:10 AM
 
2 posts, read 14,781 times
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I have been through 2 sertas, and 1 sealy, in less than a year. I have the same problem with every one of them, they all sag within the first month... I already had the store replace the two sertas, and I am afraid to call again.. My new sealy was sagging with a hill in the middle after two weeks. I really don't know what I should do. Maybe all king size mattresses do the same. What happend to flip mattresses?
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Old 01-16-2012, 10:14 AM
 
2,837 posts, read 3,737,539 times
Reputation: 2703
Did you buy a new mattress AND box springs/foundation? A new mattress on an old foundation will still usually sag, since that is where the problems usually start.
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Old 01-16-2012, 12:27 PM
 
Location: San Antonio/Houston
20,671 posts, read 21,463,608 times
Reputation: 47981
Firm mattresses hold usually better than soft and in most cases is better for the body.
In Consumer Report tests, a higher coil count or firmer mattress didn't necessairly reduce sagging.
Info about ratings: Mattress Reviews | Best Mattress Brands at ConsumerSearch
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Old 01-16-2012, 06:52 PM
 
Location: Silver Springs, FL
23,444 posts, read 16,810,116 times
Reputation: 15560
Quote:
Originally Posted by nitram View Post
Yes most of today's products are poorly made and pricey. We went through 6 mattresses in 5 years until I talked to a local matress manufacturer and he said the main thing to look for is the coil count. Anything under 850 coils on a queen size is weak. We got one with 950 coils and it sure made a difference. And he said the more expensive mattresses are no better than the cheaper ones, it's the firmness of the coil count that matters. We actually Googled this situation and found what he was saying was true.
And when we had those slumping ones, it was a joke to get the manufacturer honor the warranty. They always had an excuse, especially the excuse that it's not sunk in far enough for a warranty exchange.
Coil count is really not the most important thing, as you can have 2000 coils, but if they are made from coat hanger wire.....the most important thing is the gauge of the wire, the lower the better.
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Old 01-16-2012, 06:54 PM
 
Location: Silver Springs, FL
23,444 posts, read 16,810,116 times
Reputation: 15560
OP, a body impression of 2" is allowable for a pillowtop by S&F standards.
I sold them for years, and heard this constantly from the reps.
Call your store and have them schedule a service appt for you, S&F is a good product with a good warranty.
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