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Old 12-15-2011, 11:22 AM
 
233 posts, read 538,749 times
Reputation: 53

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So I bought an overhead microwave from Sears which they delivered 2 days ago. With the referral of a friend, I asked his friend who is supposed to be a contractor to hook up the overhead microwave. Long story short, he drilled a small hole at the top of the microwave and I now want to return the microwave and get an exchange. I don't have a warranty on the microwave, what can I tell Sears to get a new microwave?

A friend told me to tell Sears that I received the microwave like that. But I don't know if that will work.

Please help.
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Old 12-15-2011, 11:59 AM
 
Location: southwestern PA
20,419 posts, read 38,479,393 times
Reputation: 39090
Seriously... your friends screws up your MW and you want Sears to replace it?

Get the person who broke it to replace it... and have someone qualified install your future appliance.
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Old 12-15-2011, 12:37 PM
 
Location: Louisiana and Pennsylvania
2,790 posts, read 5,403,449 times
Reputation: 2741
Quote:
Originally Posted by str8 View Post
So I bought an overhead microwave from Sears which they delivered 2 days ago. With the referral of a friend, I asked his friend who is supposed to be a contractor to hook up the overhead microwave. Long story short, he drilled a small hole at the top of the microwave and I now want to return the microwave and get an exchange. I don't have a warranty on the microwave, what can I tell Sears to get a new microwave?

A friend told me to tell Sears that I received the microwave like that. But I don't know if that will work.

Please help.
Just my .02 and a few points:

The person who is "supposed" to be a contractor..did you at least check his qualifications, credentials and better yet, his track record?

If he is qualified, why would he not at least read and follow the installation instructions? Did he do any additional drilling and/or damage to the overhead area?

You should at least have a limited warranty that came with the unit..Are you referring to the additional warranty they try to sell you when you check out?

From the way it looks, you are stuck with the microwave unless you can get this so-called "contractor" to pay for a replacement. DO NOT accept a new one from him with the stipulation that he attempt to install it again. (i.e..no strings attached) On another note..is the unit still functional, or did he damage any wiring, etc?

And this "friend" who told you to lie about receiving the unit like that..well, to be honest, If it were me, I would be telling this person goodbye. A real friend would never, ever tell you to use deception to return a product in order to obtain a refund or exchange. No, it won't work..it's outright fraud, period.

As Pitt Chick stated, get someone who is qualified with credentials to do the work. Would you just take anyone's word that they are a doctor and allow them to operate on you? The same should go for your home as well.

Granted..paying a professional will cost more, but using people who are not trained or qualified to do something will cost you a LOT more in terms of money and headaches.

Last edited by Gil3; 12-15-2011 at 12:51 PM..
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Old 12-15-2011, 01:15 PM
 
4,919 posts, read 20,183,697 times
Reputation: 6227
Sears knows if an appliance was shipped FS (factory sealed), SO (store opened but never used as a display or anything where damage would have occured), or RR (returend or restocked where damage may have occured). If you attempt to claim a FS was received damage, they will know.

The person who damaged the product is responsible. had you contracted with Sears to install it and they damaged it, they would have replaced it at their cost. had you contracted with Larry the Licensed Contractor and Larry damaged it, he would have had to replace it on his dime. If you used Helen handyman and Helen damaged it, she foots the bill for a replacement. And, if you use Clueless Cousin of a Friend to install it and Clueless damaged it Clueless replaces it at their cost.

To even consider attemting to get Sears to replace something that was damaged outside their control is a dirty underhanded act by a slimmy fraudulent person. Boo to you!
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Old 12-15-2011, 01:49 PM
 
Location: southwestern PA
20,419 posts, read 38,479,393 times
Reputation: 39090
Quote:
Originally Posted by PacificFlights View Post

To even consider attemting to get Sears to replace something that was damaged outside their control is a dirty underhanded act by a slimmy fraudulent person. Boo to you!

Yup!
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Old 12-16-2011, 03:40 PM
 
Location: NW Indiana
40,672 posts, read 15,530,933 times
Reputation: 103678
I agree with the others. There's no grey area here. It is simply WRONG to return an item that was damaged AFTER you received it in perfect condition. Technically, it would be a criminal act (fraud).
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Old 12-16-2011, 03:53 PM
Status: "Enjoying life..." (set 21 days ago)
 
Location: San Antonio/Houston/Tricity
40,006 posts, read 57,873,960 times
Reputation: 94039
Go after the "supposed to be a contractor". HE damaged your microwave, not SEARS.
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Old 12-18-2011, 03:50 AM
 
15,278 posts, read 20,217,391 times
Reputation: 21707
You asked this same question in the Home Interior Design and Decorating forum:

Help with Sear appliance return
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